Home Becker’s Hospital Review: How 8 health system leaders ensure patients feel heard

Becker’s Hospital Review: How 8 health system leaders ensure patients feel heard

News
Boston

An example of applying the patient feedback we receive can be seen in our women’s services department at Erlanger East Hospital. This team, which recently received a coveted regional “Best of the Best” rating for the 14th year in a row, reviewed their Press Ganey feedback and made substantive changes to their processes and standards.