Jack Soterakis, MD, FACP, FACG, Vice President, Performance Improvement & Physician Clinical Services, Catholic Health Services of Long Island
Lesli Giglio, RN, MPA, CPHRM, CPPS, System Vice President, Risk Management, Patient Safety Chief Privacy Officer, Catholic Health Services of Long Island
Eileen M. Esposito, DNP, MPA, RN-BC, CPHQ, Vice President, Ambulatory Clinical Practice, Catholic Health Services of Long Island
Focus Area: Safety & High Reliability: Learning & Collaboration
Shortly after embarking on its High Reliability journey in 2016, Catholic Health Services of Long Island (CHSLI) realized its physician enterprise, comprising 72 ambulatory practices staffed by more than 150 multispecialty physicians, would also benefit from reliability training and error prevention tools. So the organization launched an initiative to hold all physicians accountable to this culture change and become a High Reliability Organization (HRO). In this session, CHSLI leaders will describe how the organization deployed the entire program to the ambulatory setting through daily safety huddles, safety event team meetings, learning boards and other tactics, as well as discuss the process of recruiting more than 70 staff, including physicians, to volunteer to be safety coaches.