|  201​9 ​NCC Highlights

The annual Press Ganey National Client & Executive Leadership Conferences are unparalleled industry events that convene more than 3,400 health care professionals across care domains to make new connections and learn innovative strategies for accelerating improvement across health care and delivering on the mission to reduce patient suffering.

The 2019 event, Accelerating Transformation, featured inspirational keynotes, videos and breakout sessions that addressed the critical intersections between safety, quality, patient experience, and workforce engagement. Attendees walked away with best practices and proven approaches for aligning people, processes, and strategies around a shared mission of delivering superior experiences and exceptional outcomes.

|  ​​​Safety 2025: Accelerate to Zero


What would it take for the entire industry to reduce harm by 80% by 2025?

Press Ganey is proud to support industry-wide efforts to reduce avoidable harm and make care safer for patients and caregivers, by offering complimentary access to:

  • Membership in our PSO; a secure and confidential forum for sharing harm events and learning from industry peers
  • A consistent, standard approach for classifying safety events and measuring harm through our SEC®and SSER®e-learning program
  • A monthly learning series led by Press Ganey safety experts to provide industry-leading education for transforming safety culture.

Visit pressganey.com/Safety2025 to learn more and pledge your commitment to Zero Harm.

 ​Passion and Purpose: A Celebration of Caregivers


The opening video for the 2019 conference featured a day in the life of a nurse and emphasized the importance of empathy in delivering exceptional patient care and the demanding and rewarding role of caregiving. We hope you will share the video across your organization to recognize the role that all caregivers have in patients’ lives and in transforming health care.

Watch the Video >

|  ​​201​9 KEYNOTES

In her opening keynote, Julia Louis-Dreyfus shared her own health care journey and emphasized the critical roles of teamwork and passion in improving the delivery of care. On Day 2 of the conference, Press Ganey Chief Medical Officer Dr. Tom Lee joined leading ALS researcher Dr. Merit Cudkowicz onstage to identify the shared characteristics of highly motivated physicians and discuss how their organizations can better support them.




Authored by Press Ganey CMO Dr. Tom Lee, The Good Doctor: What It Means, How to Become One, and How to Remain One features intimate profiles of seven remarkable physicians making meaningful, positive change in health care. 



While on-site, members of Press Ganey’s leadership team announced the release of our new book The Engaged Caregiver: How to Build a Performance-Driven Workforce to Reduce Burnout and Transform Care. The book is co-authored by a team of award-winning engagement experts, including Press Ganey’s CHRO Joseph Cabral, CMO Dr. Tom Lee, and Strategic Consulting Partner Martin Wright


Congratulations to our Safety Cinema Award winners and finalists for their outstanding videos showcasing their efforts to promote a culture of safety and High Reliability at their organizations.  


Most Entertaining

Signature Healthcare
The Signature Tools and Tones: The Encore

Watch Video >


Best Demonstration of
Reliability Tools in Action

Centura Health
Centura HRO Foundational Journey

Watch Video >


Most Original

RWJBarnabas Health
Safety Together Video Learning Series: Great Catch

Watch Video >


Best Use of True Stories

Intermountain Healthcare
Zero Harm Ambassador - Improvements from the Front Line

Watch Video >



Bayhealth Medical Center
A New Focus on Safety at Bayhealth

Watch Video >



RWJBarnabas Health
Commitment to Safety Together

Watch Video >



Sutter Health
Patient Safety Reporting Review and Assessment

Watch Video >


|  ​201​9 AWARDS

During opening remarks, Press Ganey Chief Executive Officer Joe Greskoviak honored the incredible dedication and success of the 2019 recipients of the Pinnacle of Excellence®, NDNQI®, Success Story®, and Guardian of Excellence® awards. A full list of recipients for each of these award categories can be found online.

In addition to these awards, Press Ganey leaders announced the recipients of eight prestigious awards -  Innovator of the Year, Transformation Award, Pediatric Excellence Award, Culture of Engagement Award, Team of the Year, Physician of the Year, Nurse of the Year, and Safety Champion Award for their outstanding contributions to the industry. 





Breakout presentations from the conference are available now on the mobile app. To access the mobile app through your desktop, visit www.pressganey.com/mobileapp. You may log in by using the email address that is associated with your conference registration. If you have any questions, please reach out to events@pressganey.com.


Bring the conference home with you by purchasing the audio recording of any breakout session offered at the conference. To purchase your recordings, please contact our partners at Fleetwood Onsite.

|  ​2020 SAVE THE DATE

We hope to see you at next year’s National Client Conference in Orlando, Nov. 16–18, 2020. Sign up for our event updates to be the first to know when we open registration.