Home Events Webinar: The State of Patient Experience in Healthcare 2024

A small group of diverse nursing students sit around a boardroom table as they listen attentively to their teacher and lead doctor. They are each dressed in medical scrubs and sitting with papers out in front of them. The doctor is holding out a clipboard with a document on it as she reviews it with the group.


The State of Patient Experience in Healthcare 2024

Tuesday, July 23, 12:00PM – 1:00PM ET

About this webinar

While national patient experience (PX) scores are showing meaningful increases, there’s still room for significant improvement, especially for organizations aiming to stay ahead of the curve.

Press Ganey recently analyzed data from the largest patient experience dataset of 6.5 million patient voices across the U.S. to gain a deeper understanding of the current state of PX and the modern healthcare journey. While overall scores are trending upwards, there are still gains to be made and a significant gap between top and bottom performers when it comes to patient experience.

Join us for a discussion with Press Ganey’s Chief Experience Officer, Chrissy Daniels, and SVP of Research and Analytics, Deirdre Mylod, for a deep dive into the findings and what they mean for the future of patient experience.

Join this session to:

  • Understand what’s driving positive patient experiences, and where improvements are needed
  • Get a deep dive into how different demographics view the patient experience today
  • Identify ways to improve patient experience at your organization, no matter where you are in your patient experience journey


Chrissy Daniels, MS

Chrissy Daniels, Chief Experience Officer, Press Ganey

Deirdre Mylod, SVP of Research and Analytics, Press Ganey