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Male and female healthcare workers reviewing data on PC tablet


You Can’t Improve What You Don’t Measure

January 17th, 2024 12:00PM – 1:00PM ET

About this webinar

Join us in a panel discussion on the standardization of patient experience measures in clinical trials, and the comparative insights this novel dataset can bring to solve for patient retention and DEI.

We have assembled an esteemed panel consisting of Archana Sah, an accomplished oncology clinical development expert; Jesse Hoffman, a multi-therapeutic site network business leader; Scott Schliebner, a reputable innovator in rare disease clinical trial models, as well as two Press Ganey patient experience experts; Carole Stockmeier, a repeat patient participant in clinical trials, and Kris Morgan, a nationally-recognized leader in survey science and benchmarking.

After attending this webinar, you will learn:

  • What is experience data and how surveys help us assess the patient’s expectations with regards to clinical trial participation and measure how close we’ve come to delivering on those expectations
  • How psychometrically-validated survey science quantifies themes of human emotion that support patient retention and diversity in clinical trials
  • How standardized patient experience measures provide KPIs of patient centricity and enable comparisons to industry benchmarks to uncover areas of friction

Archana Sah, Founder and CEO, AS Pharma Advisors

Jesse Hoffman, Chief Business Officer, Alliance for Multispecialty Research

Scott Schliebner, Commercial Officer, Rare Clinical

Carole Stockmeier, Patient Advocate and Clinical Trial Participant, SVP & GM – Safety & Reliability Solutions, Press Ganey

Kristopher Morgan, VP, Research and Measure Science, Research & Analytics, Patient Experience, Press Ganey

Moderated by: Farah Ahmad, President, Life Sciences, Press Ganey