Home Events Re-shaping the Healthcare Consumer Journey with AI

A small group of diverse nursing students sit around a boardroom table as they listen attentively to their teacher and lead doctor. They are each dressed in medical scrubs and sitting with papers out in front of them. The doctor is holding out a clipboard with a document on it as she reviews it with the group.


Re-shaping the Healthcare Consumer Journey with AI: Empowering Patients and Optimizing Access

April 11th, 2024 1:00 PM – 2:00 PM ET

About this webinar

The rise of Artificial Intelligence (AI) is transforming how consumers navigate their healthcare journeys. Join us for a webinar exploring how AI is shaping the industry and empowering healthcare organizations to deliver personalized, seamless experiences.

Hear from Pranav Desai, SVP and GM of Consumerism at Press Ganey about key areas where AI can streamline online patient journeys and optimize care navigation. Learn actionable strategies to implement AI effectively and empower patients to find the right care, right away. 

During our session, you will learn:

  • Key trends in AI adoption influencing the consumer journey  
  • Impact of AI on consumer expectations and behavior in healthcare  
  • How to optimize your online reputation strategy for AI 

Pranav Desai
SVP and GM, Consumer Experience
, Press Ganey