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RISE National 2023

March 6-8, 2023

Speaking engagement: March 7, 2023, 3:05-3:50PM

About this event

Join Press Ganey’s Senior Advisor Payer Solutions, David L. Larsen RN, MHA, and Press Ganey’s FACHE Strategic Consultant, Adam Higman, DHA, as they explore how high performing plans differentiate themselves on 5 key parameters.

Key Takeaways

  • Discover how leading from the top, designing benefits, partnering with providers and suppliers, making key touchpoints count, and leveraging cutting edge listening and analytics have enabled plans to achieve a 5 Star rating.  
  • Learn how a health plan and their integrated provider network worked to differentiate their performance and achieve a 5 Star rating for multiple years.  
  • Explore the use of predictive analytics to focus your improvement efforts on those members who will impact specific CAHPS ratings.  
  • Learn how provider partnerships post visit CG CAHPS surveys, and provider network training can impact your plan’s Star rating.  
  • Learn how a holistic approach to member experience can improve multiple key measures, such as CAHPS and Net Promoter Score  

Adam Higman, DHA
FACHE Strategic Consultant @ Press Ganey Associates LLC

David L. Larsen RN, MHA
Senior Advisor, Payer Solutions @ Press Ganey Associates LLC