A multi-ethnic group of nursing students are attending class together. They are seated at a long table in a classroom. The individuals are working in pairs on a project. The two women seated closest to the camera are being assisted by their female professor who is showing them something on a digital tablet.

Event

Improving Employee Engagement, Safety Culture, and Patient Experience

Tuesday, April 23rd, 2024, 1:00 – 2:00PM ET

About this webinar

Press Ganey’s most recent employee experience research reveals a concerning trend: leader engagement has declined for three consecutive years, failing to rebound post-pandemic like other roles. Investing in leaders is crucial to fostering sustained employee engagement, retention, and ultimately, improved safety and patient experience.

The Medical University of South Carolina (MUSC), a 2,700-bed academic medical center, recognized this challenge and focused on developing and coaching their leaders. Join MUSC’s Dr. Danielle Bowen Scheurer, Chief Quality Officer, and Dr. Allen Coulter, Chief Learning, Engagement, and Experience Officer, as they discuss their strategy for boosting leader development, its impact on employee experience, and the positive ripple effect it had on safety and patient outcomes at MUSC.

In this webinar, you’ll discover:

How MUSC leveraged critical metric data to pinpoint areas for maximum impact
The organization-wide results of their leader coaching and development program
Why data, technology, and expertise are the foundation of their successful experience strategy

Featured speakers

Dr. Allen Coulter, Chief Learning, Engagement, and Experience Officer, The Medical University of South Carolina (MUSC)
Dr. Danielle Bowen Scheurer, Chief Quality Officer, The Medical University of South Carolina (MUSC)
Jessica Dudley, MD, Chief Clinical Officer, Press Ganey