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Event

Harnessing an always on listening strategy to improve member experiences

Tuesday, April 30th, 2024, 12:00 – 1:00PM ET

About this webinar

Are outdated surveys and lagging data hindering your ability to proactively address friction points in the member healthcare journey?

Join Press Ganey’s Member Experience experts for a webinar on April 30 at 12pm ET/9 am PT.

Learn how to move beyond outdated surveys and harness real-time member insights to proactively address the root causes that are negatively impacting the member experience.

During our time, we will discuss:

Pinpointing the moments that impact retention, CAHPS/STARS and growth
Identifying hidden drivers of dissatisfaction impacting quality scores and retention
Proactively addressing emerging issues before they escalate
Building a member-centric strategy where every voice informs improvement

Speakers

David Shapiro, GM and SVP, Member Experience, Press Ganey

John DiCesare, VP, Client Partnerships, Member Experience, Press Ganey

Adam Higman, Partner, Strategic Consulting, Press Ganey