A multi-ethnic group of nursing students are attending class together. They are seated at a long table in a classroom. The individuals are working in pairs on a project. The two women seated closest to the camera are being assisted by their female professor who is showing them something on a digital tablet.

Event

Cedars-Sinai’s Path to Innovative Patient Experience

Tuesday, April 16, 2024, 1:00 – 2:00PM ET

About this webinar

Cedars Sinai’s positive disruption of patient experience strategy and operations created the opportunity to redesign listening across the organization. Learn how they engaged their organization in imagining the future of patient experience.

Join us for an insightful discussion featuring Press Ganey’s Chief Experience Officer, Chrissy Daniels, and Cedars-Sinai’s VP and Chief Patient Experience Officer, Alan Dubovsky. Together, they’ll dissect the strategies that propel top performers to continuously elevate patient experience.

In this session, you’ll discover:

What Cedars-Sinai is doing to move the needle on patient experience.
Why partnering with the right PX partner is mission-critical for lasting success
How to harness the power of innovative listening to drive improvement across the entire patient journey

Featured speakers

Chrissy Daniels, Chief Experience Officer, Press Ganey
Alan Dubovsky, VP and Chief Patient Experience Officer, Cedars-Sinai