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WEBINAR

AI & your online reputation: Winning the search battle

Tuesday, September 17th, 2024, 1:00 – 1:45PM ET

About this webinar

Customer decisions are complex. It’s an ongoing adventure that flows between websites and search, from pre- to post-purchase and back again. And customers are expecting personalization and excellence with every interaction. It’s time consuming to analyze and manage excellent experiences. Enter AI-driven technologies that help you deliver what your customers expect, every time.

Your online reputation is a crucial part of this. Savvy customers study reviews to set their expectations, while AI assists this initial sleuthing. Generative search overviews charge to the top of results, seizing attention – that’s where you want to be. Outranking competitors is a duel, balancing customer and algorithm needs.

Learn how to win this search battle of the brands. To maintain a competitive edge, brands need a flawless online reputation across all platforms, not just Google. AI-driven tools assist by accelerating sentiment analysis and review responses. This has revolutionized the way businesses understand and engage with their customers.

In this session, we will discuss:

How to leverage AI-driven tools to seamlessly analyze and manage excellent consumer experiences
Strategies for effective reputation management across all platforms, utilizing AI to enhance analysis and efficiency
How to balance customer needs and search algorithm requirements so your brand consistently outranks competitors

Speakers

Pranav Desai, SVP, GM, Consumerism, Press Ganey
Ryan Weber, Director of Client Success, Rio SEO