Watch our webinar to prepare your organization for upcoming regulatory changes and survey developments with Press Ganey experts, Kaycee Glavich, Director of Policy, and Hilary Dempsey, Senior Policy Analyst.

In this interactive webinar, Kaycee and Hilary discussed the latest news and information about CAHPS surveys and the evolving regulatory landscape across care settings, including the following:

  • Centers for Medicare & Medicaid Services (CMS) public reporting, including Care Compare refresh schedules and Overall Hospital Quality Star Ratings
  • 2020 HCAHPS trends
  • Official/mandatory CAHPS programs, including mode experiments
  • Models being tested by CMS, including Primary Care First and Press Ganey’s vendor status within the model