Awards
Recognizing the best in patient-centered care
The Press Ganey Human Experience Awards honor healthcare organizations that set the standard for excellence across the care continuum. Grounded in rigorous, data-driven criteria, these awards recognize top performers in experience, engagement, nursing, quality, and safety—proving what’s possible when compassion is backed by insight.
Recognizing the best in patient-centered care
In January 2025, 267 health systems and 41 health plans across the United States are being recognized, based on annual feedback from 6.5M patient encounters, 2.2M caregivers and healthcare workers, online reviews, and member experience data.
Honoring healthcare’s highest achievers
Our program recognizes exemplary achievement across these key award categories:
Patient Experience
Winners demonstrate unwavering commitment to listening, responding, and improving the experience of those they serve.
Consumer Experience
Honors the organizations that stand out in the eyes of healthcare consumers—demonstrating excellence in online visibility, reputation, and responsiveness.
Employee Experience
Honors top performers who have built a culture where employees feel valued, connected, and empowered.
Physician Experience
Recognizes organizations where physicians are deeply engaged, supported, and aligned with their mission—resulting in better outcomes for both teams and patients.
Clinical Quality
Winners deliver high-quality, reliable care. Honorees lead in performance across key clinical measures, setting a benchmark for safe and effective care delivery.
NDNQI® Award for Outstanding Nursing Quality
Honors facilities that demonstrate superior outcomes across key measures of nursing quality—showcasing the critical role nurses play in delivering safe, high-quality, and compassionate care.
SSER Reduction & Zero Harm Awards
Recognizes organizations that are redefining what’s possible in patient safety with dramatic reductions in Serious Safety Events or sustained Zero Harm over a full year.
Member Experience
Honors health plans that deliver a standout member experience, demonstrating excellence in access, communication, and coordination—earning trust across the communities they serve.