Med Practice and CGCAHPS Solution

Improve Practice Performance with Ongoing Patient Experience Measurement

Key Benefits

Rely on CAHPS expertise: Press Ganey has more CAHPS expertise than any other organization, partnering with over 122,000 providers on CGCAHPS.

Gain powerful comparative insights: Our large comparative database offers powerful insights into patient experience performance.

Leverage improvement expertise: Patient experience advisors will partner with you to help drive improvement of the patient experience in your organization in the areas that matter most to your overall performance.

Benefit from CAHPS experience: Press Ganey is the largest CAHPS administrator, partnering with more than 8,500 clients to measure HCAHPS, HHCAHPS, ACO CAHPS, MIPS CAHPS, ICH CAHPS and Hospice CAHPS clients.

Keep up with regulatory changes: To help you stay informed of upcoming requirements, our regulatory reporting experts provide ongoing tracking and communication of CMS updates, distilling over 3,000 pages of CMS rule making annually.

What it is

With new Merit-Based Incentive Payment System (MIPS) requirements in place, now is the time to measure on-going patient experience. Press Ganey's Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) surveys offer a census-based surveying approach and focus on provider-level data to provide a fuller picture of performance.

The CGCAHPS tool was developed to assess patient perceptions of care provided by physicians and medical groups on an ongoing basis to drive performance improvement.

Medical practices and physician groups face intense competition, administrative and operational cost increases, as well as concerns over malpractice litigation and protecting market share. In addition, new requirements that utilize CGCAHPS and the new physician value-based payment modifier are driving greater need to align with the physicians to drive accountability for performance improvement.

Our history administering HCAHPS and HHCAHPS tells us that organizations that begin surveying in advance of regulatory requirements tend to outperform those that wait. Press Ganey's Medical Practice and CGCAHPS surveys are used by organizations on an ongoing basis to aid with their improvement efforts and help prepare them for one-time per year regulatory surveys.


Press Ganey solutions complement regulatory CAHPS surveys that measure how often a service was provided to further reveal important qualitative details about how well a service was provided. This combination of insights gives your organization a deeper understanding of the root causes of your scores and sharper focus of your improvement efforts.