Transform your culture to reduce safety events and embrace an organization-wide commitment to Zero Harm.

Protecting every patient and employee from harm must be an overarching goal for every health care organization. Wherever you stand on your journey to achieve Zero Harm, Press Ganey is ready to help you achieve your objectives.

Using High Reliability science as the framework, our HPI safety experts guide organizations through the transformational process of building a high-performing culture. This includes establishing Zero Harm as an uncompromising core value and guiding mission, providing reliability coaching that addresses both human behavior and process improvement, applying reliability principles derived from nuclear power, aviation and other High Reliability Organizations (HROs) and instilling the values, beliefs and behaviors that help accelerate improvement across organizational priorities. Our HPI methodologies have helped more than 1,000 health care organizations achieve and sustain an 80% or better reduction in Serious Safety Event Rates® (SSER®) within two years.

We Focus on the Needs of your Organization:

Assess and Diagnose Your Safety Culture

Understand your culture, organizational governance, process gaps and past safety event causes.

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Build Safety and High Reliability Champions

Drive C-Suite/Board adoption, instill key harm measures, empower your workforce with a just culture.

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Sustain Safety Efforts for Continuous Improvement

Reinforce organizational learning, analyze new event data, detect and correct drift to sustain performance.

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Learn and Share in the HPI Press Ganey PSO

Learn from others, share safety stories, speak freely in protected forums.

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The Latest in Safety and High Reliability


Leading to Zero: The Journey to High Reliability

Establishing a culture of zero harm is critical for organizations that strive to deliver safe, high quality, patient-centered care. This video features insights from leading organizations—Advocate Health Care, Cancer Treatment Centers of America, Boston Children’s Hospital, Novant Health, and MedStar Health—that have embraced a commitment to making safety a core value. Watch now to learn how they overcame the challenges of building a highly reliable safety culture and benefited from making safety and High Reliability a top priority within their organizations.

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