Patient Experience - Patient-Centered Care

Understand Patient Needs to Reduce Suffering and Improve Performance

Providing patient-centered care is essential for advancing the patient experience. Press Ganey's Patient Experience solutions provide meaningful and actionable insights into every aspect of patient perceptions. We work with providers across the care continuum to collect feedback through mail, phone and electronic survey options, as well as real-time point-of-care surveys, allowing them to understand patient needs and address targeted opportunities within patient populations. Our groundbreaking Census-Based Surveying™ offers a unique approach that provides a path to capture every patient voice.

The Press Ganey Difference

Press Ganey provides flexible options to meet current CAHPS requirements and prepare for future regulatory programs. Our proprietary survey instruments offer additional questions around perceptions of care to capture deeper insights that identify underlying issues with greater precision for more patient-centered care. As the largest CAHPS administrator in the U.S., we offer robust benchmarking and performance insights relative to peer groups.

Our solutions are supported by scientifically rigorous surveys, rich reporting and advanced analytics with support from knowledgeable subject matter experts. Experienced advisors partner with your organization for continuous improvement, providing insights and guidance to help create and implement sustainable action plans and initiatives for patient-centered care