HPI Press Ganey Patient Safety Organization (PSO) FAQ

Added on Feb 1, 2017

HPI Press Ganey Patient Safety Organization (PSO) FAQ

Q: What is a PSO?
The primary activity of a PSO is to conduct activities to improve patient safety and health care quality through expertise in analyzing patient safety events, such as the identification, analysis, prevention, and reduction or elimination of the risks and hazards associated with the delivery of patient care. PSOs serve as independent, external experts who can collect, analyze, and aggregate protected, confidential patient safety information to develop insights into the underlying causes of patient safety events. Communications with PSOs are protected to allay fears of increased risk of liability because of collection and analysis of patient safety events.

The Patient Safety and Quality Improvement Act of 2005 (Patient Safety Act) authorized the creation of PSOs to improve quality and safety by reducing the incidence of events that adversely affect patients. To implement the Patient Safety Act, the Department of Health and Human Services' (HHS) Agency for Healthcare Research and Quality (AHRQ) published the Patient Safety and Quality Improvement Final Rule in 2008 and updated the rule on May 24, 2016.

The protections of the Patient Safety Rule enable PSOs to routinely aggregate the large number of patient safety events that are needed to understand the underlying causes of patient harm from adverse events, and to develop more reliable information on how to improve patient safety. These protections help remove significant barriers to participation in patient safety and quality improvement initiatives, such as fear of legal liability or professional sanctions. For more information visit https://www.pso.ahrq.gov/faq.

Q: Why is it important to participate in a PSO?
To be successful in the journey to zero harm, organizations must better track safety event information, uncover root causes and be transparent – sharing often sensitive and culpability details to learn from each other. Under the Patient Safety and Quality Improvement Act, PSOs facilitate industry-wide sharing and learning through federal protection of legal privilege and confidentiality of safety event information.

Q: What type of patient safety activities are supported/conducted by a PSO?
A PSO supports the following activities:

  • Efforts to improve patient safety and the quality of health care delivery
  • Collection and analysis of patient safety work product (PSWP)
  • Development of patient safety recommendations, protocols and best practices
  • Distribution of information, feedback and assistance to encourage a culture of safety and effectively minimize patient risk
  • Protection of confidentiality and appropriate security measures for PSWP
  • Operation of a patient safety evaluation system that facilitates participant feedback

Q: How will the HPI Press Ganey PSO support members?

The HPI Press Ganey PSO is officially listed by AHRQ and serves as a protected forum for members to accelerate the mission of zero harm. PSO members gain safety insights in the only forum that supports the proprietary HPI Safety Event Classification (SEC), Serious Safety Event Rate (SSER) and cause analysis methodologies.

The PSO facilitates sharing of tested and targeted strategies for preventing harm and offer insights based on aggregate analysis of patient safety event and root cause data and capabilities to:

  • Ensure privilege and confidentiality of safety event data with PSO protection
  • Facilitate learning from health care peers and safety experts in nuclear power and aviation industries with online and in-person forums
  • Offer Safety Grand Rounds with solutions to prevent reoccurrence

Support safety efforts with one-on-one coaching, recommendations and insights

Q: How can I join the HPI Press Ganey PSO?

To learn more, see the HPI Press Ganey PSO Solution summary, contact your HPI consultant, contact us or call 800-232-8032.