CAHPS Surveys

Consumer Assessment of Healthcare Providers and Systems

The Consumer Assessment of Health Providers and Systems (CAHPS) provides access to survey results showing patient perceptions of their care and brings national attention to measured outcomes. This impacts more than your bottom line, it also affects your reputation and market share.

Press Ganey supports CAHPS requirements to help organizations prepare for and satisfy public reporting requirements and new payment models. 

Child CAHPS
Consumer Assessment of Healthcare Providers and Systems Hospital Survey - Child Version (Child HCAHPS) is a survey to measure parent or guardian reports of their family’s experience of their child’s inpatient care. 

ACO CAHPS
The ACO CAHPS survey is used for public ACOs (Pioneer, MSSP, and Next Generation). It is intended to measure the patient’s experience with his/her primary physician within the ACO and asks questions related to the patient experience. 

PQRS CAHPS
The Physician Quality Reporting Systems (PQRS) Consumer Assessment of Health Providers and Systems (CAHPS) is a standard survey instrument CMS has created to measure a patient’s experience with his/her primary healthcare provider and visits to a medical practice.

CGCAHPS
The CGCAHPS tool was developed by the Agency for Healthcare Research and Quality to assess patient perceptions of care provided by physicians and medical groups.

EDCAHPS
EDCAHPS is a proposed survey for standard measurement of the emergency department patient experience. 

OAS CAHPS
The Outpatient and Ambulatory Surgery Patient Experience of Care Survey (OAS CAHPS) collects information about patients’ experiences of care in hospital outpatient surgery departments (HOPDs) and ambulatory surgery centers (ASCs).

HCAHPS
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a formal public reporting initiative that measures patients' perspectives on hospital care. HCAHPS performance is shared publicly and can affect your reputation and market share, as well as your reimbursement.

HHCAHPS
The Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey is a standardized tool used to measure patient perceptions of care delivered by Medicare-certified home health agencies (HHAs). With public reporting of HHCAHPS scores, improving patient experience is vital both to protecting your market share and optimizing reimbursement.

Hospice CAHPS
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey was designed to measure and assess the experiences of patients who died while receiving hospice care, as well as the experiences of their informal primary caregivers. Press Ganey is a CMS approved vendor for the Hospice CAHPS survey and can help you fulfill your regulatory requirements and provide insights to help you reduce patient and family suffering.

ICHCAHPS
Dialysis centers are required by the Centers for Medicare and Medicaid Services (CMS) to administer the In-center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICHCAHPS) survey. The 65-question survey tool was designed to assess patient perceptions of care provided at dialysis facilities.