2014 National Client Conference

2014 Conference Highlights

The annual Press Ganey National Client and Executive Leadership Conferences provide an outstanding forum for health care executives and professionals to collaborate and actively engage in the dialogue around reducing suffering to advance the patient experience. The 2014 event, “At the Center of Care,” affirmed the invaluable contributions made by every stakeholder in delivering patient-centered care.

CEO Pat Ryan welcomed more than 2,800 health care professionals to the event, and kicked off three days of learning and networking with “Care Stories: Reducing Patient Suffering,” a Press Ganey documentary short that celebrates the transformative care delivered when health care organizations commit to viewing the care experience through the eyes of their patients.


Throughout the conference, from the opening video to the best practices and success stories shared during the 80+ sessions and panel discussions, attendees learned how dedication to the principles of transparency, and compassionate, connected care can yield tremendous results. Keynote speeches delivered by President Bill Clinton and social scientist Dr. Nicholas Christakis underscored that sustainable change is possible only when we recognize that every interaction matters.

Throughout history, the values of an individual, a group, an organization shape the progress of each entity. In health care settings, this effect is amplified by an order of magnitude given the intensity of the relationships that define the interactions. The stories of the patients and their families and caregivers featured in the video make this point with powerful clarity.


Dr. Vivian S. Lee, CEO of University of Utah Health Care, was announced as the recipient of the 2014 Press Ganey Innovation Award. Presented annually, the award recognizes an individual who has dedicated her career to transforming the patient experience. Press Ganey CEO Pat Ryan presented the award, describing Lee as an accomplished leader who has been influential in advancing the health care industry, providing other health care facilities throughout the country with a roadmap to increase patient engagement and drive accountability.

Press Ganey also presented its inaugural Nurse of the Year Award℠ to Robin Alvarado, nurse manager at Adventist Hinsdale Hospital. The award recognizes the contributions of an outstanding direct-care nurse who has demonstrated commitment to care innovation, transformation and collaboration that supports an exceptional patient experience. Two finalists, Lisa Walker of Mercy Fairfield and Pablo Hernandez of Texas Health Presbyterian were also recognized.

In addition, Press Ganey presented the Leaders in Transparency Award to five innovative provider organizations. Recipients included University of Utah Health Care, Piedmont Healthcare, Wake Forest Baptist Health, INTEGRIS Health and Stanford Health Care, all of which committed to capturing the voice of every patient and embraced data transparency strategies. In undertaking initiatives to display their physicians’ patient experience scores and comments publicly, the organizations are delivering information their patients seek, improving patient engagement, while also building accountability among physicians and employees to advance the care experience.


During the annual Awards Lunch, Press Ganey announced its 2014 award-winning health care organizations. More than 325 institutions across the continuum of care were recognized for performance achievements around improving the quality and safety of patient care, providing a positive and collaborative environment for employees and physicians, nursing excellence and delivering exceptional patient experiences. In addition to celebrating these organizations’ notable achievements, attendees enjoyed upbeat musical entertainment by The Atlantic City Boys.


The Innovation Pavilion was a central gathering place for attendees to connect with Press Ganey subject-matter experts and learn more about solutions and recent innovations to help clients improve the entire patient experience— including Compassionate Connected CareTM and a preview of C3TM, our ground-breaking solution for the future of patient-centered care. Attendees were able to download the resources highlighted within the Pavilion through the conference mobile app.


To facilitate networking and sharing of best practices for groups facing unique challenges, optional preconference events for academic medical centers and major teaching hospitals, medical practices, small community and rural hospitals, pediatrics, and nursing provided focused opportunities.

More than 80 breakout sessions provided conference attendees a fantastic opportunity to learn from and with peers. Sessions highlighted best practices on key health care issues, as well as case studies and success stories from a cross section of client organizations. Health care professionals across the continuum of care gathered and shared actionable insights and strategies to improve the patient experience. Every session was eligible for continuing education credits, a tremendous benefit to our many clients pursuing professional development and certifications.

Contact us for more information about the Press Ganey National Client Conference.

Contact us