History & Mission

A Spark Ignited Nearly Three Decades Ago

In the late 1970s, Dr. Irwin Press, PhD, posed a seemingly simple question to his medical anthropology students at the University of Notre Dame: Does the way ​in which cultures around the globe treat health, illness and healing have any relevance to contemporary medicine?

With this simple question, Dr. Press ignited a spark within himself and the health care industry that would quickly lead to an intense passion to understand the modern patient’s experience. Dr. Press became the leading expert on patient satisfaction, demonstrating how understanding patients’ social, cultural and emotional needs, in addition to their clinical needs, could improve care and reduce claims.

By 1984, patient satisfaction was top of mind for many hospital administrators – yet, they did not have a way to systematically and scientifically measure or improve it. Dr. Press soon partnered with Dr. Rod Ganey, PhD, a renowned expert in statistics and survey methodology, to create Press Ganey’s first scientifically rigorous and valid survey and to fulfill his mission to help improve health care.

Together, they founded Press Ganey Associates—and 30 years later, their passion to improve the quality, safety and cost of care remains a foundational, core value ​of Press Ganey Associates.

Our mission is to help health care organizations reduce patient suffering and enhance caregiver resilience to improve the safety, quality, and experience of care.

Today, we are proud to partner with our clients to reduce suffering and enhance caregiver resilience to improve the ​safety, quality, and experience of care.

We partner with providers to capture the voices of patients, physicians, nurses and employees to gain insights to address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver safer, high-quality, patient- and family- focused care.

We present key metrics in a single, integrated view of performance to enable alignment and accountability across the organization under a shared mission to reduce patient suffering. This gives clients the confidence to make changes, based on proven best practices, to reduce suffering and improve the patient experience.