Patient Experience

NarrativeDx

Derive actionable insights from all avenues of patient feedback. Press Ganey’s patented natural language processing (NLP) technology leverages artificial intelligence (AI) and machine learning to get to the heart of the issues, fast.

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Transform Patient Comments into Insights and Action with Game-Changing AI

 

Each voice is heard

 

Ensure each voice is heard

Capture, consolidate, and organize verbatim patient comments from multiple sources into a centralized, intuitive, and easy-to-use platform.

Root of the issue

 

Get to the root of the issues

Press Ganey’s comment analytics intelligence explains the “why” behind patient ratings so you can accurately direct resources and guide improvement efforts.

Hidden costs

 

Avoid the hidden costs of labor

Skip the manual steps of collecting, reviewing, and distributing patient comment data. Comment Analytics automates this process, making it seamless and easy to understand patient sentiment.

Deeper

 

Drill down deeper

Zoom in on 5,000+ categories, themes, and subthemes. Pinpoint details that impact a single experience or identify common issues that affect many.

 

Patient experience comments

Put Patient Experience Comments To Work, Wherever They Come From

Capture insights from unstructured text across multiple sources. From open-ended survey responses to social media posts and third-party reviews, NarrativeDX turns patient feedback into data you can use.

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Maximize volume and relevancy

Maximize Volume And Relevancy

Insights are disseminated through a healthcare-specific lens, capturing more patient comments and revealing more information that’s relevant to you.

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See Press Ganey in Action

The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out why—and join them.

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After the pandemic caused safety scores dip across the healthcare industry, Press Ganey data reveals insights into getting back on track. 

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Learn how Inspira Health Network reduced patient and workforce harm 90% from November 2016 to June 2020 through a renewed commitment to high reliability organizing.

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Master Google My Business, maximize your SEO opportunity, and cement your place as a top healthcare organization via the most powerful search engine in the world.
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Featured Events

Oct 28

Addressing Employee Burnout - Lessons Learned from the US Military

Join Press Ganey's leading experts as they discuss how lessons learned from serving in the US Military can help your workforce understand and address employee burnout.

Nov 10

Communication & Resolution Following Patient Harm - A Principle + Practice Based Approach

Join Press Ganey experts for a candid discussion on communication and resolution following a patient harm event.

Feb 07 — Feb 09

2022 National Client Conference
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Registration is now open for the 2022 National Client Conference, taking place February 7-9 as a hybrid event with in-person activities in Orlando, Fla., as well as a virtual component. Learn more and save your spot!
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