Patient Experience

NARRATIVEDX

Derive actionable insights from all avenues of patient feedback. Press Ganey’s patented natural language processing (NLP) technology leverages artificial intelligence (AI) and machine learning to get to the heart of the issues, fast.

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Transform Patient Comments into Insights and Action with Game-Changing AI

 

Each voice is heard

 

Ensure each voice is heard

Capture, consolidate, and organize verbatim patient comments from multiple sources into a centralized, intuitive, and easy-to-use platform.

Root of the issue

 

Get to the root of the issues

Press Ganey’s comment analytics intelligence explains the “why” behind patient ratings so you can accurately direct resources and guide improvement efforts.

Hidden costs

 

Avoid the hidden costs of labor

Skip the manual steps of collecting, reviewing, and distributing patient comment data. Comment Analytics automates this process, making it seamless and easy to understand patient sentiment.

Deeper

 

Drill down deeper

Zoom in on 5,000+ categories, themes, and subthemes. Pinpoint details that impact a single experience or identify common issues that affect many.

 

Patient experience comments

Put Patient Experience Comments To Work, Wherever They Come From

Capture insights from unstructured text across multiple sources. From open-ended survey responses to social media posts and third-party reviews, NarrativeDX turns patient feedback into data you can use.

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Maximize volume and relevancy

Maximize Volume And Relevancy

Insights are disseminated through a healthcare-specific lens, capturing more patient comments and revealing more information that’s relevant to you.

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See Press Ganey
in Action

The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out why—and join them.

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Featured Events

May 25

Healthy Nurse, Healthy Nation – Supporting Nurse Well-Being with the American Nurses Association

Please join us on Wednesday May 25, at 1:00 p.m. ET – 2:00 p.m. ET for Healthy Nurse, Healthy Nation – Supporting Nurse Well-Being with the American Nurses Association.

Jun 02

The Future of Star Ratings and Reimbursement: How Providers and Payers Can Partner to Improve PX, MX, and Quality of Care

Please join us on Thursday June 2, at 1:00 p.m. ET – 2:00 p.m. ET for The Future of Star Ratings and Reimbursement: How Providers and Payers Can Partner to Improve PX, MX, and Quality of Care.

Jun 08

Normalized Deviance: How to Diagnose and Combat Nonconformity from Prescribed Behaviors and Procedures

Join us for a deep dive into understanding normalized deviance: what it looks like in healthcare, the drivers, and actions to avoid it.
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