NarrativeDX Patient Comment Analytics

Transform Patient Comments into Insights and Action with Game-Changing AI

Ensure each voice is heard

Capture, consolidate, and organize verbatim patient comments from multiple sources into a centralized, intuitive, and easy-to-use platform.

Get to the root of the issues

Press Ganey’s comment analytics intelligence explains the “why” behind patient ratings so you can accurately direct resources and guide improvement efforts.

Avoid the hidden costs of labor

Skip the manual steps of collecting, reviewing, and distributing patient comment data. Comment Analytics automates this process, making it seamless and easy to understand patient sentiment.

Drill down deeper

Zoom in on 5,000+ categories, themes, and subthemes. Pinpoint details that impact a single experience or identify common issues that affect many.

Put Patient Experience Comments To Work, Wherever They Come From

Capture insights from unstructured text across multiple sources. From open-ended survey responses to social media posts and third-party reviews, NarrativeDX turns patient feedback into data you can use.

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Maximize Volume And Relevancy

Insights are disseminated through a healthcare-specific lens, capturing more patient comments and revealing more information that’s relevant to you.

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in Action

The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out why—and join them.

Patient Experience

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