CONSUMER EXPERIENCE

Build trust at every point in the patient journey with the industry’s first all-in-one Consumer Experience platform, seamlessly integrated with Press Ganey’s suite of solutions.

 

One Unified Solution to Acquire, Engage, and Retain Patients

 

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Maximize online visibility

Inform, engage, and acquire patients across every digital pathway with less friction and better insights. Stand out from competitors by delivering consistent messaging and natively integrated calls to action.

Reputation

 

Build a 5-star reputation

88% of referred patients look up provider reviews before they book an appointment. Press Ganey helps you collect, monitor, and publish more reviews to tell a compelling and consistent brand story across the web. 

Online presence

 

Purpose-built listings management

Press Ganey's proprietary partnerships with Google, Apple, WebMD, Healthgrades, and more give you unrivaled control of your online presence. 

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Mine insights from reviews

Press Ganey's AI technology extracts meaningful insights from patient comments to identify problems and transform the patient experience based on real-time feedback.

 

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Reduce complexity and improve consumer experience outcomes

Press Ganey unifies the leading consumer experience solutions (Doctor.com, Binary Fountain, and NarrativeDX) in one powerful platform. We empower marketing and patient experience teams with streamlined workflows, consolidated reporting, unparalleled competitive benchmarking, and unique time- and money-saving features.

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Build Trust through Transparency

Beyond improving SEO, reviews are critical to patient trust and acquisition. Publicizing star ratings and CAHPS-certified survey data on your provider directory gives patients confidence when they’re looking for care, improving your brand reputation while preventing referral leakage.

See Press Ganey in Action

The top healthcare organizations rely on Press Ganey to power system-wide transformation. Find out why—and join them.

 

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TURN INSIGHT
INTO IMPACT

Press Ganey understands healthcare's unique challenges—and how to overcome them. With unparalleled expertise in the healthcare space, we support your organization at every step, from data capture and analysis to tactical implementation and beyond.