Watch the first episode in our New Era of Health Care Webinar Series, hosted by nationally recognized thought leader Dr. Thomas Lee, chief medical officer, Press Ganey. Each episode in this series features interviews with today’s foremost industry leaders, offering strategies for advancing systemic change and successfully navigating this new era of health care.
In this episode, Dr. Lee is joined by Press Ganey’s patient experience and consumerism experts Chrissy Daniels, chief experience officer, and Reed Mollins, vice president of strategic partnerships, to discuss the convergence of patient and consumer experiences in a world where the patient journey increasingly starts well before the first appointment.
This interview explores key topics for driving your consumer-focused experience strategy, including:
- Leveraging online channels to accelerate growth and retention and remain competitive in a consumer-driven marketplace.
- Cultivating your digital experience to proactively establish a positive first impression for your patients.
- Expanding your feedback opportunities beyond patient surveys to include comments on websites, social media and online listings.