Blog

The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
  • Improving Physician Well-Being through EHR Enhancements

    Added on Sep 12, 2018

    By Andrea Fitzgerald, Staff Writer

    Electronic health records (EHRs) have become a major source of discontent for many physicians, translating into lower engagement and patient experience outcomes at some organizations. To address this, Press Ganey CHRO Joe Cabral recommends engaging all stakeholders to improve EHR implementation as Cleveland Clinic has done.

  • Be a Safety Fanatic

    Added on Sep 10, 2018

    By Dr. James Merlino, Chief Transformation Officer

    If avoidable harm were a disease, it would be the third leading cause of death in the United States, right after heart disease and cancer. To advance the mission of eliminating preventable harm in health care, we must all become safety fanatics. Together, we can protect patients, support our colleagues and do what is right.

  • Workforce Engagement: Building a Sustainable Improvement Culture

    Added on Sep 4, 2018

    By Joseph Cabral, Chief Human Resources Officer, and David Shinsel, Consultant

    Achieving transformational change requires an organizational culture that aligns purpose, people and processes. To avoid stagnant improvement as a result of check-the-box exercises, leaders must leverage key internal structures and processes to create and execute effective and sustainable improvement plans.

  • The Patient Experience and Health Care Transformation: A Bonded Pair

    Added on Aug 2, 2018

    By Diana Mahoney, Editorial Director

    Leaders of high-performing organizations know, from their own experiences, that health care quality, health system efficiency, and the likelihood that patients will continue seeking care from their organization are integral to—not independent from—the patient experience.

  • Why Patients Seek Out Negative Reviews

    Added on Jul 31, 2018

    By Chrissy Daniels, Partner, Medical Practice, Consumerism & Transparency

    Negative online reviews can cause angst for physicians. Most fear that anything less than perfectly positive patient reviews will be damaging. Understanding how consumers navigate negative reviews can help to reduce anxiety over occasional outlier comments. The real opportunity is to focus on any emerging patterns from negative comments, and to target those areas for improvement.

  • Mandating Nurse-to-Patient Ratios Is Not Enough

    Added on Jul 9, 2018

    By Andrea Fitzgerald, Staff Writer

    Press Ganey executives weigh in on the current legislation battle over mandated staffing ratios, warning against any supporters who see this as a "quick fix" for performance improvement across domains.

  • My Life, My Story: VA Program Humanizes the Care Experience

    Added on Jul 2, 2018

    By Andrea Fitzgerald, Staff Writer

    A patient-centered program rolling out to VA medical centers across the country fosters a more intimate connection between patients and their care teams through storytelling.

  • Taking Action to Prevent Workplace Violence in Health Care

    Added on Jun 20, 2018

    Emily Halu, RN, MSN, Press Ganey Consultant

    An acute care nurse uses her own experience with workplace violence to offer health care leaders actionable tips for protecting their workers and creating cultures of safety and High Reliability.

  • Preventing Workplace Violence in Health Care: A Nurse’s Perspective

    Added on May 22, 2018

    By Emily Halu, RN, MSN, Press Ganey Consultant

    Health care workers are more than four times as likely to experience assaults at work that result in injuries requiring time off than any other private sector employees in the United States. Though it may not be surprising, it's not okay. It’s time for health care organizations to make sure their efforts to deliver a positive patient experience do not come at the cost of workforce safety.

  • National Nurses Week: Celebrating Agents of Transformational Change

    Added on May 10, 2018

    By Christina Dempsey, Chief Nursing Officer

    As the largest sector of the health care workforce that is often at the front line of care, nurses play a critical role in delivering safe, high-quality, patient-centered care. For organizations looking to achieve transformational change, engaging and supporting nurses is not optional--it is their duty.

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