The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
  • A Rock-Solid Safety Lesson

    Added on Jul 2, 2019

    By Diana Mahoney, Editorial Director

    Health care leaders attending the Press Ganey 2019 Safety & High Reliability Executive Summit last month in Denver received a gift of magnetite to remind them of their responsibility to continuously direct and set the course to a safety culture.

  • Reflecting on the Virginia Beach Shooting: Lessons for the Health Care Workplace

    Added on Jun 20, 2019

    Alan Bennett, Manager, Transformational Services

    Hospitals and health care organizations can look to each other as well as other industries and workplaces to learn how to best prepare, respond to, and prevent violent incidents. Leadership cannot prepare or anticipate every situation, but they can reduce injuries and assaults in the health care workplace if they continue to seek out and implement measures for protecting their team members and patients.

  • Workforce Safety Panel: Committing to a Highly Reliable Workforce

    Added on May 22, 2019

    By Andrea Fitzgerald, Staff Writer

    In the final installment of a seven-part series, Press Ganey experts offer insights and reflections from their own experiences in health care and other industries to encourage and support health care leaders considering an organizational commitment to Zero Harm.

  • The Road to Transformation: What Adult Medicine Can Learn from Pediatrics

    Added on May 7, 2019

    By Rachel Biblow, Senior Vice President, Transformational Solutions

    To progress along their transformational journeys, adult care organizations can learn and adapt strategies from leading pediatric hospitals to create an organizational culture that supports true patient centeredness. Care coordination, facility design, and integrative medicine are just some areas in which pediatric systems are leading the way to transformation.

  • Good Doctors: Stories from the Heart of Health Care

    Added on Apr 29, 2019

    New Podcast Series

  • Workforce Safety Panel: Empowering and Supporting Occupational Health Nurses

    Added on Apr 18, 2019

    By Andrea Fitzgerald, Staff Writer

    In part VI of a seven-part series, Press Ganey experts provide strategies for facilitating alignment among occupational health nurses and other members of the workforce in order to advance a High Reliability journey.

  • Patient Ratios and Extended Shifts Are Separate Nursing Issues

    Added on Apr 5, 2019

    By Christina Dempsey, RN, Chief Nursing Officer

    Extended nursing shifts are associated with burnout, job dissatisfaction, negative health consequences, and poorer performance on safety, quality, and patient experience measures. Reducing these shifts and nurturing a safe work environment should be a leadership priority. However, enforcing nursing-to-patient ratios without other considerations is not the solution to mitigate the dangers associated with extended work shifts.

  • Workforce Safety Panel: A Data-Driven Approach to Reducing Workforce Injuries

    Added on Mar 20, 2019

    By Andrea Fitzgerald, Staff Writer

    In part V of a seven-part series, Press Ganey experts identify ways in which measurement and reporting can inform and inspire every member of the workforce to reduce harm.

  • The Role of Pulse and Annual Surveys in Your Workforce Engagement Strategy

    Added on Feb 21, 2019

    By Joseph Cabral, Chief Human Resources Officer, and Shannon Vincent, Manager, Engagement Consulting Services

    Nurturing workforce engagement is not only about making employees happy, it is also about optimizing patient experiences, clinical outcomes, and financial performance. That is why organizations aiming to achieve cross-domain improvement want the wealth of data provided by an engagement strategy that incorporates both annual and pulse surveys. Any organizations looking to implement the latter for “quick fixes” for engagement outcomes should first look for ways to strengthen their relationship with their workforces. In most cases, we don’t need more data—we need to do more with data.

  • Workforce Safety Panel: The Role of the Health Care CEO in Achieving Zero Harm

    Added on Feb 21, 2019

    By Andrea Fitzgerald, Staff Writer

    In part IV of a seven-part series, Press Ganey experts look more closely at the CEO’s role in an organization’s High Reliability journey and discuss the impact that genuine executive sponsorship of Zero Harm can have on every level of the organization.