Press Ganey Awarded Best in KLAS for Patient Experience Improvement

Feb 23, 2022

BOSTON (Feb. 23, 2022) – Press Ganey, the national leader in patient, member, employee and consumer experience across the healthcare ecosystem, was named Best in KLAS for Patient Experience Improvement, recognizing Press Ganey’s gold standard capabilities for helping healthcare professionals improve patient care. 

“This designation instills confidence among health systems that Press Ganey continually invests in human-centric, cutting-edge technology that will put them at the forefront of healthcare,” said Darren Dworkin, chief strategy officer, Press Ganey. “Additionally, it’s a testament to our unwavering commitment to amplifying the voice of the patient and rising to the demands of healthcare consumerism.”   

Both Press Ganey and SPH Analytics—health plan member experience leader acquired by Press Ganey in May 2021—were included in 2022 Best in KLAS evaluations and individually ranked on quantitative measures and client feedback across their patient experience surveying and improvement services. They demonstrated excellence in six customer experience pillars: culture, loyalty, operations, product, relationship and value. 

“Healthcare professionals know that sharing their perspective helps vendors to improve and helps their peers make better decisions. These conversations are a constant reminder to me of how necessary accurate, honest and impartial reporting is in the healthcare industry,” said Adam Gale, co-founder and chief executive officer, KLAS. “Press Ganey’s recognition serves as a signal to provider and payer organizations that they should expect excellence.”  

Press Ganey’s healthcare experience solutions, bolstered by its Best in KLAS designation, will soon be infused with even more innovation and speed with its upcoming Forsta acquisition. Forsta is a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer and has a global stage that enables cross-industry comparisons, which many healthcare organizations are eager for in the current climate.  

KLAS will recognize Press Ganey at the HIMSS22 Global Health Conference & Exhibition, March 14 – 18 in Orlando.  

To request a demo of Press Ganey’s award-winning solutions, visit  

About Press Ganey  
Press Ganey pioneered the healthcare performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.  

About KLAS 
KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry. 

Media Contact: 
Evan Wofford (MP&F Strategic Communications) 
[email protected]