A data-driven approach to coaching makes all the difference
Press Ganey’s Critical Metrics Map (CMM) provided the tools to understand performance across these domains and guide strategic investments.
MUSC Health sought a holistic approach to improving employee engagement, safety culture, and patient experience. Press Ganey’s Critical Metrics Map (CMM) provided the tools to understand performance across these domains and guide strategic investments. By focusing on all three areas together, and using data-driven solutions, MUSC Health was able to effectively support leaders and accelerate improvement.
Press Ganey Case Study
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our HX platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is accessible, safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a Press Ganey Forsta company.
Related resources
Elevating the patient experience with a digital patient and family advisory council
Using the patient voice to drive continuous growth
A rising tide of safety lifts all patients and employees
Patient experience consulting
Level up to an unreal patient experience
Get in touch. We can’t wait to show you everything our patient experience consultants can do when we team up with you.
