2014 STRATEGIC INSIGHTS REPORT
Reducing Suffering: The Path to Patient-Centered Care

A FRAMEWORK FOR REDEFINING AND IMPROVING
THE PATIENT EXPERIENCE

Press Ganey’s 2014 Strategic Insights report, Reducing Suffering: The Path to Patient-Centered Care, focuses on how health care organizations can achieve true patient-centered care by identifying and eliminating sources of avoidable patient suffering with analytics.

Organizations can use the findings in this report to:

  • Address patient suffering to improve the patient experience, increase patient engagement and drive better outcomes
  • Pinpoint system variation to identify drill down areas for performance improvement
  • Improve patient loyalty by reducing variation in performance at the individual physician level
  • Understand employee and physician cultural challenges to create the best care environment
By distilling key insights from Press Ganey’s experts and proprietary analyses, the report offers guidance for using analytics to positively impact the patient experience and deliver true patient-centered care.

If you have questions about the report, please email strategicinsights@pressganey.com.


Get the 2013 Strategic Insights report, Targeted Performance Improvement.



Strategic Insights 2014
 

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