The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
Patient Safety 24/7/365
Added on Mar 16, 2017
By Craig Clapper, PE, CMQ/OE, Partner, Press Ganey Consulting Services
This week, March 12 to 18, is Patient Safety Awareness Week, an annual education and awareness campaign for health care safety led by the National Patient Safety Foundation (NPSF).
Let's Talk About Pain
Added on Mar 6, 2017
By Christina Dempsey, Chief Nursing Officer
As the media continue to focus on the very real opioid epidemic, we as care providers must stay ever mindful of the fact that our patients’ pain is also very real, and that we cannot subjugate one to fix the other. It is our job to better understand and help manage our patients’ pain.
A Model Patient Experience
Added on Jan 24, 2017
By Dr. James Merlino, President and CMO, Strategic Consulting Division
Caregivers provide surprisingly exceptional care to a surgeon's family member during a late-night visit to the emergency department.
Performance Principles that Transcend Politics
Added on Jan 4, 2017
By Dr. Thomas H. Lee, Chief Medical Officer
Despite the uncertainty surrounding the future of health care financing with the change in presidential administrations, the imperative to meet patients’ needs and to do so efficiently remains the same.
New Nursing Research Brings Motivational Theory to Life
Added on Dec 7, 2016
New research demonstrating the importance of nurse workplace safety on nurse, patient and payment outcomes aligns well with Abraham Maslow's Hierarchy of Needs motivational theory and the concept of compassionate, connected care for caregivers..
A Necessary Preoccupation with Failure: Safety Culture Averts Disaster
Added on Sep 20, 2016
Leaders must take the initiative to help staff think differently and consider and discuss what challenges may set the organization up for failure. When we learn to think ahead of the moment rather than in the moment, performance will reflect that of a High Reliability Organization.