Blog

The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
  • Patient Safety 24/7/365

    Added on Mar 16, 2017

    By Craig Clapper, PE, CMQ/OE, Partner, Press Ganey Consulting Services

    This week, March 12 to 18, is Patient Safety Awareness Week, an annual education and awareness campaign for health care safety led by the National Patient Safety Foundation (NPSF).

  • Let's Talk About Pain

    Added on Mar 6, 2017

    By Christina Dempsey, Chief Nursing Officer

    As the media continue to focus on the very real opioid epidemic, we as care providers must stay ever mindful of the fact that our patients’ pain is also very real, and that we cannot subjugate one to fix the other. It is our job to better understand and help manage our patients’ pain.

  • A Model Patient Experience

    Added on Jan 24, 2017

    By Dr. James Merlino, President and CMO, Strategic Consulting Division

    Caregivers provide surprisingly exceptional care to a surgeon's family member during a late-night visit to the emergency department.

  • Performance Principles that Transcend Politics

    Added on Jan 4, 2017

    By Dr. Thomas H. Lee, Chief Medical Officer

    Despite the uncertainty surrounding the future of health care financing with the change in presidential administrations, the imperative to meet patients’ needs and to do so efficiently remains the same.

  • New Nursing Research Brings Motivational Theory to Life

    Added on Dec 7, 2016

    New research demonstrating the importance of nurse workplace safety on nurse, patient and payment outcomes aligns well with Abraham Maslow's Hierarchy of Needs motivational theory and the concept of compassionate, connected care for caregivers..

  • The Perfect Patient and Family Experience: A Lesson in Humanity

    Added on Nov 3, 2016

    We learn how to change the care experience through the eyes of our patients and families.

  • A Necessary Preoccupation with Failure: Safety Culture Averts Disaster

    Added on Sep 20, 2016

    Leaders must take the initiative to help staff think differently and consider and discuss what challenges may set the organization up for failure. When we learn to think ahead of the moment rather than in the moment, performance will reflect that of a High Reliability Organization.

  • Online Physician Reviews: Adopting Transparency Standards Protects Your Brand

    Added on Aug 4, 2016

    By Diana Mahoney By endorsing and adopting Press Ganey's transparency Standards and Guidelines, health care organizations are fulfilling a promise to patients and caregivers that the performance data driving physicians' online ratings are scientifically valid, accurate and reliable.

  • When Technology Fails – Enter Proficiency, Persistence, and Resilience

    Added on Jun 18, 2016

    Written by David Edgington, Major General (ret), USAF

  • Safety Leadership: A Quintessential Model

    Added on Jun 16, 2016

    Quintessential leadership puts safety first in every thought and act.

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