Blog

The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
  • The Patient Experience and Health Care Transformation: A Bonded Pair

    Added on Aug 2, 2018

    By Diana Mahoney, Editorial Director

    Leaders of high-performing organizations know, from their own experiences, that health care quality, health system efficiency, and the likelihood that patients will continue seeking care from their organization are integral to—not independent from—the patient experience.

  • Why Patients Seek Out Negative Reviews

    Added on Jul 31, 2018

    By Chrissy Daniels, Partner, Medical Practice, Consumerism & Transparency

    Negative online reviews can cause angst for physicians. Most fear that anything less than perfectly positive patient reviews will be damaging. Understanding how consumers navigate negative reviews can help to reduce anxiety over occasional outlier comments. The real opportunity is to focus on any emerging patterns from negative comments, and to target those areas for improvement.

  • Mandating Nurse-to-Patient Ratios Is Not Enough

    Added on Jul 9, 2018

    By Andrea Fitzgerald, Staff Writer

    Press Ganey executives weigh in on the current legislation battle over mandated staffing ratios, warning against any supporters who see this as a "quick fix" for performance improvement across domains.

  • My Life, My Story: VA Program Humanizes the Care Experience

    Added on Jul 2, 2018

    By Andrea Fitzgerald, Staff Writer

    A patient-centered program rolling out to VA medical centers across the country fosters a more intimate connection between patients and their care teams through storytelling.

  • Taking Action to Prevent Workplace Violence in Health Care

    Added on Jun 20, 2018

    Emily Halu, RN, MSN, Press Ganey Consultant

    An acute care nurse uses her own experience with workplace violence to offer health care leaders actionable tips for protecting their workers and creating cultures of safety and High Reliability.

  • Preventing Workplace Violence in Health Care: A Nurse’s Perspective

    Added on May 22, 2018

    By Emily Halu, RN, MSN, Press Ganey Consultant

    Health care workers are more than four times as likely to experience assaults at work that result in injuries requiring time off than any other private sector employees in the United States. Though it may not be surprising, it's not okay. It’s time for health care organizations to make sure their efforts to deliver a positive patient experience do not come at the cost of workforce safety.

  • National Nurses Week: Celebrating Agents of Transformational Change

    Added on May 10, 2018

    By Christina Dempsey, Chief Nursing Officer

    As the largest sector of the health care workforce that is often at the front line of care, nurses play a critical role in delivering safe, high-quality, patient-centered care. For organizations looking to achieve transformational change, engaging and supporting nurses is not optional--it is their duty.

  • Surgical Services Process Improvement: A Holistic Approach

    Added on May 3, 2018

    By Adam Higman, DHA, FACHE, Partner, Press Ganey Strategic Consulting

    Given the interdependency of surgery, patient safety and hospital revenue, surgical services process improvement has become a key strategic priority for many organizations. To achieve meaningful and sustained improvements in quality, productivity and safety, organizations should adopt a holistic approach that focuses on three areas: safety culture, education and process improvement.

  • Virtual Visits Provide Real Benefits for Orthopedic Consults

    Added on Apr 30, 2018

    By Andrea Fitzgerald, Staff Writer

    An orthopedic surgeon at Nemours Children's is leveraging the Nemours Care Connect telehealth platform to reduce wait times, costs and stress for doctors, patients and families and improve the patient experience.

  • Informing and Engaging the Health Care Consumer

    Added on Apr 10, 2018

    Diana Mahoney, Editorial Director

    New research demonstrates significant discrepancies between the information that appears on third-party physician-review websites and the output from validated patient experience surveys that are used to measure, report and improve outcomes that are meaningful to patients. Organizations that understand the importance of actively managing their online reputations are hosting provider reviews based on valid, reliable patient experience data on their own websites.

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