Blog

The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
  • Getting Nurses on Board with Serving on Boards

    Added on Sep 20, 2017

    Diana Mahoney, Editorial Director

    With their deep knowledge of clinical problems, best practices, quality indicators and other issues related to the safety, quality and experience of care, nurse leaders are well suited to serve on health care governing boards.

  • Engaging the Millennial Workforce in Patient Safety: 10 Action Items

    Added on Jul 11, 2017

    By Emily Halu, Consultant, Press Ganey Associates

    Building and sustaining a safety culture is a top priority of health care systems nationwide, and the youngest members of today’s health care workforce—the millennial generation—may be just the partners they need to accomplish this. Following these 10 action items can help organizations harness the power of this generation of young adults.

  • Psychological Safety Characterizes High-Performing Teams

    Added on Jun 5, 2017

    By Shannon Vincent, Manager, Engagement Consulting Services

    Many efforts to improve safety are built on the principles of High Reliability and Lean methodology, with the aim of reducing variation and creating an environment in which errors and accidents are less likely to occur. To be successful, these efforts must be supported by a solid foundation through which caregivers have clear expectations for how processes are to be carried out, sufficient training to develop the necessary skill set, an understanding of how they will be held accountable, and strategies to use when they notice an oversight or mistake that could lead to a larger problem.

  • 2017 National Nurses Week: Caring for Our Caregivers

    Added on May 9, 2017

    By Christina Dempsey, Chief Nursing Officer

    More than a discrete care attribute, compassionate connected care describes the totality of a care experience. As the primary front-line caregivers, nurses are largely responsible for making sure patients' needs for this type of care are met consistently.

  • Nurturing the Call to Serve in Every Member of the Health Care Workforce

    Added on Apr 6, 2017

    By Ann Bailey, Manager, Press Ganey Strategic Consulting

    We often hear doctors and nurses explain that their primary motivation for pursuing a health care profession is to serve their fellow human beings. Other individuals in the health care workforce—including direct and contract employees who provide a supporting role to front-line care providers—are no less passionate or committed to serving patients. They share the calling to excel and provide the kind of compassionate care that patients expect and deserve.

  • Making Connections: Nurturing the Engagement-Experience Link

    Added on Mar 30, 2017

    By Barbara Reilly, PhD, Senior Vice President, Employee, Nurse, and Physician Engagement

    Caregiver engagement is a powerful driver of the patient experience, but engagement and patient experience improvement efforts must work in concert to be optimally effective. Ensuring that engagement is properly connected to the patient experience requires understanding the possible areas of misalignment and providing the resources and support needed to address them.

  • Leaders Must Learn Difference Between a Set of Tools and a System of Improvement

    Added on Mar 30, 2017

    By Charles Hagood, Partner, Press Ganey Consulting Services

    A recent blog published in Fierce Healthcare's Hospital Impact Blog discusses the shift toward consumerism in value-based care and how health systems have begun adopting and adapting effective practices from other industries to optimize efficiency and improve outcomes. The Lean quality improvement methodology is an example.

  • Patient Safety 24/7/365

    Added on Mar 16, 2017

    By Craig Clapper, PE, CMQ/OE, Partner, Press Ganey Consulting Services

    This week, March 12 to 18, is Patient Safety Awareness Week, an annual education and awareness campaign for health care safety led by the National Patient Safety Foundation (NPSF).

  • Let's Talk About Pain

    Added on Mar 6, 2017

    By Christina Dempsey, Chief Nursing Officer

    As the media continue to focus on the very real opioid epidemic, we as care providers must stay ever mindful of the fact that our patients’ pain is also very real, and that we cannot subjugate one to fix the other. It is our job to better understand and help manage our patients’ pain.

  • A Model Patient Experience

    Added on Jan 24, 2017

    By Dr. James Merlino, President and CMO, Strategic Consulting Division

    Caregivers provide surprisingly exceptional care to a surgeon's family member during a late-night visit to the emergency department.

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