About Us

Transforming the Patient Experience

For nearly 30 years, Press Ganey’s mission has been to support health care providers in understanding and improving the entire patient experience. As a strategic business partner to more than 10,000 health care organizations across the country and across the continuum of care, we are the leader in helping create continuous, sustainable improvement.

Headquartered in South Bend, Indiana, Press Ganey serves clients nationwide with locally based teams of associates to ensure strong client connections and relationships. As a result, Press Ganey is acutely aware of the challenges and opportunities unique to specific providers and their communities. Our associates are professionals, deeply rooted in health care and strongly committed to our clients’ success.

Whether it's in the hospital, medical practice, ambulatory or home care setting, we partner with clients to create and sustain a high-performance environment to ultimately improve the patient experience. Our comprehensive suite of health care solutions helps clients meet their goals of improved quality, better care and lower costs.

Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose health care experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations.

Simply put, we are vested in our clients’ success, and dedicated to helping understand and improve every dimension of the patient experience.

Our Executives

Meet our executive team, health care visionaries dedicated to innovation and excellence. Their leadership guides and propels our business forward in our quest to deliver superior services and solutions to clients across the continuum of care. Learn more >

Our History

Press Ganey was founded on a strong passion to improve the quality and delivery of health care. See how that passion has fueled our growth, and benefited providers and patients alike for nearly 30 years. Learn more >

Our Approach

Press Ganey’s proprietary Listen-Learn-Lead approach – data-driven, patient-focused – is proven to deliver exceptional care and patient experiences. Learn more >

Our Core Values

Our core values of partnership, innovation and service guide our work toward fulfilling our mission day in and day out. Learn more >

Our Mission

Everything we do is driven by our unwavering focus on helping our clients transform the patient experience.
Learn more >

Contact Press Ganey
To learn more about Press Ganey solutions, or to talk with one of our experts, please call us at 800.232.8032 or contact us.

View all events >

View all tweets >

To improve the quality of care, enhance the patient experience and drive greater efficiencies across the continuum, Press Ganey captures the voice of the patient to better understand and improve patient satisfaction. Utilizing advanced healthcare analytics and leveraging the industry's deepest patient experience data, Press Ganey enables providers to better understand specific opportunities for patient satisfaction improvement and healthcare performance improvement. Press Ganey offers advisory services and strategic consulting designed to deliver patient experience improvement. In addition, Press Ganey is one of the top CAHPS survey vendors in the nation, with specific survey tools for HCAHPS, HHCAHPS, CGCAHPS and more, aimed at helping organizations to meet and exceed CAHPS requirements.