45 results found
Fixing the CX disconnect: What customers really want in 2025 Webinar synopsis: Personalization is expected. AI is everywhere. Loyalty is fragile. And trust? It’s make-or-break. In this exclusive webinar, we unveil the results of Forsta and Watermelon’s newest study: a dual-market, multi-generational snapshot of what consumers really want from the brands they bank with and […]
Overcoming the CX Trust Deficit: Brands Can Win Loyalty Through Responsible Data Use Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly [CHICAGO, AUGUST 27, 2025] – Press Ganey Forsta, the leading provider of experience measurement, data analytics, and […]
Press Ganey Forsta expands research capabilities with deeper integration of qualitative tools on HX Platform Integration brings focus groups, interviews, and ethnographic research together in one seamless solution [CHICAGO, AUGUST 14, 2025] –Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, […]
Challenging the CX status quo: How a mature listening program drives business-wide transformation Webinar synopsis: CX programs have evolved, but are they evolving fast enough to meet business expectations? Join Forsta for a candid conversation on how leading financial services brands are using mature customer listening programs not just to gather feedback, but to activate […]
Content Would your customers recommend you, or warn others to stay away? Every piece of feedback your business receives counts, and in a landscape where only 27% of customers trust online reviews more than peer recommendations, understanding your Net Promoter Score (NPS) could be the difference between growth and churn. Today’s market is ultracompetitive; understanding […]
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO […]
Press Ganey Forsta acquires InMoment, accelerating AI innovation in customer experience and expanding cross-industry expertise Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth. CHICAGO – Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it […]
Content The future of customer experience is hidden in plain sight, and it’s not in your surveys. As CEO of Forsta, I’ve seen how the experience landscape has changed: people don’t always tell you what’s wrong. Increasingly, they simply walk away. Traditional feedback models on their own aren’t fast or rich enough to catch the […]
Content You’ve likely heard the term “tariffs” in recent media coverage; consumers have been inundated with the phrase in the last few months. While many are still uncertain of their exact implications, one thing is certain: tariffs are impacting the economy at a global level. In today’s unpredictable and uncertain economic landscape, few forces are […]
Press Ganey Forsta Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms Recognition marks the third consecutive time Press Ganey Forsta has been positioned as a Leader Chicago – Press Ganey Forsta, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in […]
