45 results found
Winning strategies for research agencies: Blended technology & services To succeed and grow in the emerging tech-centric research industry, agencies need to harness software and automation. However, the inverse is also true: technology companies need expert services to be successful. Even an archetypal software firm like Salesforce, for example, spends 25% of its revenue on […]
Press Ganey Forsta named a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms Recognition marks the fourth consecutive time the company has been positioned as a Leader. [CHICAGO, MARCH 10, 2026] – Press Ganey Forsta, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of the […]
Press Ganey Forsta recognized as a Leader in 2025–2026 IDC MarketScape for Worldwide Voice of the Customer Applications Recognition highlights deep data assets and AI expertise Press Ganey Forsta, a leading global provider of AI-powered experience technology, data analytics, and insights, today announced it has been named a Leader in the IDC MarketScape: Worldwide Voice of the Customer Applications 2025–2026 Vendor Assessment (#US53061225, December 2025). The IDC MarketScape evaluated Voice of the […]
Forsta introduces purpose-built market research agents that accelerate time to insight by 50% New AI agents embed intelligence across the research lifecycle, streamlining setup, analysis, and reporting [CHICAGO, MARCH 5, 2026] – Forsta, a Press Ganey company and a leading provider of experience measurement, data analytics, insights, and market research technology, today introduced new AI agents in Research HX. The AI-powered agents help research […]
St. Luke’s Medical Center adopts Forsta’s HX Platform to elevate human experience across the care journey [MANILA, PHILLIPINES, FEB. 26, 2026] – St. Luke’s Medical Center, one of Asia-Pacific’s most trusted and innovative healthcare institutions, has selected the HX Platform, from Forsta, a Press Ganey company, to transform how the organization listens, understands, and acts on the voice of patients, families, and healthcare workers. The adoption […]
Storage King chooses Forsta to drive ROI through a holistic customer journey view Storage King leverages the HX platform’s AI capabilities to consolidate customer feedback and drive positive change across 200+ locations [SYDNEY, AUSTRALIA, FEB. 19, 2026] – Forsta, a Press Ganey company, today announced that Storage King, one of Australia and New Zealand’s leading self‑storage providers, has selected the Human Experience (HX) Platform to power the next stage of its customer […]
Content Customer expectations are rising. And CX listening challenges are putting traditional approaches to the test. People move fast, skip surveys, and share feedback on their own terms — and they often do it in places brands don’t own like public reviews, social platforms, and peer communities that shape perception long before a customer ever […]
Narrative HX to turn unstructured feedback into fast, actionable insight AI-powered text analytics solution builds custom models in minutes accelerating time-to-insight across industries Forsta, a leading provider of experience measurement, data analytics, and insights, has launched Narrative HX, an AI-powered solution for unstructured feedback analysis. Narrative HX turns raw feedback into structured insights—highlighting common pain points, signals of trust or concern, and the factors driving customer decisions—and delivers […]
Press Ganey Forsta launches Insurance HX to help insurers boost retention and loyalty AI-powered solution gives insurance companies real-time listening, automated workflows, and tailored dashboards to detect risk, recover faster, and improve policyholder experience [CHICAGO, SEPTEMBER 3, 2025] – Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies […]
Content Trust in banking is at a turning point. As financial services continue to rapidly accelerate toward digital transformation, a new challenge has emerged: earning (and keeping) trust across a multigenerational customer base. While digital banking promises speed, convenience, and scale, it also introduces friction. Younger consumers expect hyper-personalized, tech-powered experiences. However, older generations want […]
