The digital retail playbook: Four silos that rob brands of revenue

Join Zack Hamilton to learn why a fragmented digital strategy is robbing you of revenue.

Get a step-by-step breakdown of the Digital Retail Playbook used by brands to:

  • Drive more of the right traffic
  • Tailor moving experiences to your best customers
  • Get a holistic view from data scattered in silos (from market research through digital marketing and digital experience, to logistics and loyalty)
  • Leverage data to deliver a cohesive digital journey that turns visitors into loyal customers

Case study

Step into their shoes: How Foot Locker designs inclusive, multichannel experiences

Step into their shoes: How Foot Locker designs inclusive, multichannel experiences How Foot Locker designs inclusive, multichannel experiences The challenge For global footwear leader Foot Locker, customer interactions were expanding faster than insight could keep up. Feedback and performance data lived in silos — store surveys, digital analytics, app behavior, point-of-sale, returns, and operational KPIs […]

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Step into their shoes: how foot locker designs inclusive, multichannel experiences
Case study

Visionary CX: Specsavers’ journey from traditional to transformational CX

Visionary CX: Specsavers’ journey from traditional to transformational CX Visionary CX: Specsavers’ journey from traditional to transformational CX The challenge For global optical retailer Specsavers, surveys alone were no longer enough. Response rates were dropping, insights were scattered, and teams lacked a clear picture of what customers actually experienced. To keep pace with rising expectations, […]

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Visionary cx: specsavers’ journey from traditional to transformational cx