The 3 secrets to activating your insights for exceptional human experiences

In today’s complex business environment, measuring ROI is just the beginning. The true challenge lies in turning those measurements into tangible impact.

Join us for our on-demand webinar, “The 3 secrets to activating your insights for exceptional human experiences,” where we unravel the dynamics of making your data work for you to deliver lasting change and ultimately create a human experience-oriented organization. During the 30-minute session, we’ll discuss how to:

  • Define and measure your commercial aims
  • Identify the experience drivers of revenue and performance
  • Realize value by empowering employees
  • Break the silos and take action

Speakers:

-Joana de Quintanilha – VP, Principal Analyst – Forrester

-James Elliott, Principal Consultant – Forsta

Case study

Step into their shoes: How Foot Locker designs inclusive, multichannel experiences

Step into their shoes: How Foot Locker designs inclusive, multichannel experiences How Foot Locker designs inclusive, multichannel experiences The challenge For global footwear leader Foot Locker, customer interactions were expanding faster than insight could keep up. Feedback and performance data lived in silos — store surveys, digital analytics, app behavior, point-of-sale, returns, and operational KPIs […]

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Step into their shoes: how foot locker designs inclusive, multichannel experiences
Case study

Visionary CX: Specsavers’ journey from traditional to transformational CX

Visionary CX: Specsavers’ journey from traditional to transformational CX Visionary CX: Specsavers’ journey from traditional to transformational CX The challenge For global optical retailer Specsavers, surveys alone were no longer enough. Response rates were dropping, insights were scattered, and teams lacked a clear picture of what customers actually experienced. To keep pace with rising expectations, […]

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Visionary cx: specsavers’ journey from traditional to transformational cx