How research agencies can thrive in a downturn



Research agencies that combine leading-edge software with deep human expertise will be strongly positioned to create value for their clients – whatever the economic climate. But how do you execute this?

And how do you maximise the Human Experience opportunity in a downturn? In this expert webinar and panel discussion we’ll share four strategies you can adopt to drive results for your clients, thrive in a tightening market, and unlock future growth.  

Key takeaways:

  • How to build client value, drive revenue growth and enhance agency profitability
  • Growth-enhancing opportunities for agencies
  • Key attributes to assess when choosing a technology partner

Case study

Step into their shoes: How Foot Locker designs inclusive, multichannel experiences

Step into their shoes: How Foot Locker designs inclusive, multichannel experiences How Foot Locker designs inclusive, multichannel experiences The challenge For global footwear leader Foot Locker, customer interactions were expanding faster than insight could keep up. Feedback and performance data lived in silos — store surveys, digital analytics, app behavior, point-of-sale, returns, and operational KPIs […]

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Step into their shoes: how foot locker designs inclusive, multichannel experiences
Case study

Visionary CX: Specsavers’ journey from traditional to transformational CX

Visionary CX: Specsavers’ journey from traditional to transformational CX Visionary CX: Specsavers’ journey from traditional to transformational CX The challenge For global optical retailer Specsavers, surveys alone were no longer enough. Response rates were dropping, insights were scattered, and teams lacked a clear picture of what customers actually experienced. To keep pace with rising expectations, […]

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Visionary cx: specsavers’ journey from traditional to transformational cx

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