Challenging the CX status quo: How a mature listening program drives business-wide transformation
Webinar synopsis:
CX programs have evolved, but are they evolving fast enough to meet business expectations?
Join Forsta for a candid conversation on how leading financial services brands are using mature customer listening programs not just to gather feedback, but to activate it—powering decisions, breaking silos, and driving measurable change across the enterprise.
You’ll learn:
- Why breaking down data silos is the first step to meaningful CX transformation
- How to go beyond scores and dashboards to enable active listening at scale
- Strategies to democratize insights across departments—not just within CX
- What it means to evolve the CX role into a driver of enterprise-wide change
- Real-world examples of how leading organizations are proving CX ROI with tools like AI Summarize and Text Analytics
We’ll explore what it takes to move from passive metric tracking to real-time, insight-driven transformation. Whether you’re building your program or rethinking its impact, this webinar will show you how to challenge the status quo and lead with listening.
Related resources
Press Ganey Forsta Named a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of Customer
A CX LEADER IN GARTNER MAGIC QUADRANT Press Ganey Forsta Named a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of Customer Get the full report to see why Press Ganey Forsta was recognized as a Leader – for the fourth consecutive time. Gartner® has once again named Press Ganey Forsta a Leader in the 2026 Magic Quadrant […]
Visionary CX: Specsavers’ journey from traditional to transformational CX
Visionary CX: Specsavers’ journey from traditional to transformational CX Visionary CX: Specsavers’ journey from traditional to transformational CX The challenge For global optical retailer Specsavers, surveys alone were no longer enough. Response rates were dropping, insights were scattered, and teams lacked a clear picture of what customers actually experienced. To keep pace with rising expectations, […]
Agentic AI: Your personal research assistant
Agentic AI: Your personal research assistant Agentic AI: Your personal research assistant Three years on since the launch of consumer-facing Large Language Models (LLMs), and the AI conversation has travelled from amazement to business function. The initial launch was thrilling; the future is still tantalizingly close with new developments every month, and nowhere is the […]
