HX catalysts
Insight Activator
Accelerate your time from insight to improvement.
Insight Activator
Are you truly improving customer experience, or just spinning your wheels?
Do you know who’s leading change? Is the change happening fast enough?
Is your organization open to new ideas and real innovation?
Forsta Insight Activator helps you deliver real change throughout your organization and transform your customer experience program.
With Forsta you can
- Fast-track improvements by reducing change friction.
- Streamline your strategic execution by rallying stakeholders and colleagues as change champions.
- Solve problems and innovate easily by sourcing ideas from your entire organization.
- Secure leadership buy-in and align multiple teams.
- Understand detailed root causes for failure and success, no matter the source.
How it works
- Action management: Find critical cases quickly with advanced filters, design highly configurable workflows, and use custom notifications to alert the relevant stakeholders.
- Frontline innovation: Launch idea challenges to solve problems, identify opportunities, and drive change.
- Single Sign On (SSO): Streamlined authentication for users across the Forsta Platform – open up customer insights to your entire workforce with no usage restrictions.
- Services: Full set-up and platform maintenance services.
- Root cause analysis (optional): Deploy advanced root cause analysis before each innovation project.
What is Insight Activation?
It is the process of taking valuable insights and putting them into action. In other words, changing your organization either tactically or strategically in response to what your customers need and want; creating value from your insights programme.
Ask yourself:
Of what value are these insights, without ideas that lead to change?
Check out our full range of HX Catalysts
HX Catalysts are bespoke technology and services modules that accelerate your CX program for maximum business impact.
Get in touch with the Forsta team to learn more.
Related resources
Press Ganey Forsta Named a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of Customer
A CX LEADER IN GARTNER MAGIC QUADRANT Press Ganey Forsta Named a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of Customer Get the full report to see why Press Ganey Forsta was recognized as a Leader – for the fourth consecutive time. Gartner® has once again named Press Ganey Forsta a Leader in the 2026 Magic Quadrant […]
Agentic AI: Your personal research assistant
Agentic AI: Your personal research assistant Agentic AI: Your personal research assistant Three years on since the launch of consumer-facing Large Language Models (LLMs), and the AI conversation has travelled from amazement to business function. The initial launch was thrilling; the future is still tantalizingly close with new developments every month, and nowhere is the […]
2026 Retail consumer study
2026 Retail consumer study 2026 Retail consumer study 2026 Retail consumer study AI is no longer a novelty. It’s shaping how people shop and who they trust. This past holiday season marked a turning point. AI moved from behind-the-scenes technology to a front-row role in the customer journey. Shoppers relied on AI to get ideas, […]
Learn more about our industry leading platform
FORSTA NEWSLETTER
Get industry insights that matter,
delivered direct to your inbox
We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.
