Our Management

Meet Our Management

When it comes to performance improvement, we lead by example. That's why we are led by a highly experienced and well-respected group of health care performance professionals who make quality and satisfaction the top priorities day in and day out.

patrick_ryanAA06A78E569APATRICK T. RYAN 
CHAIRMAN AND CHIEF EXECUTIVE OFFICER

Patrick T. Ryan joined Press Ganey as Chief Executive Officer in early 2012, bringing to the company more than three decades of experience working with health care leaders and providers. As a client of Press Ganey for 12 years of his career, Pat understands the value of insights derived from listening to the patient’s voice. A longtime health care executive with a deep understanding of the complexities of managing a health system, Pat is leading the Press Ganey team in delivering transformational solutions that improve the overall safety, quality and experience of care.

 Through Pat’s leadership, Press Ganey has advanced the concept of reducing patient suffering and achieving caregiver resilience to deliver truly patient-centered care. The company has introduced industry-leading solutions that capture the voice of the patient, physician, nurse and employee to provide deeper insights, advanced analytics and actionable plans to improve the patient experience.

 Throughout his career, Pat has worked with health care leaders to improve the quality and safety of care while lowering costs. He has served as a member of the Massachusetts Hospital Association’s Committee on Governance and the Boards of Trustees of the Beth Israel Deaconess Medical Center, Lahey Health and Atrius Health.

 Pat is frequently invited to speak on a variety of topics including health care reform and organizational and cultural transformation, and has addressed thousands of health care professionals to further the mission of reducing suffering and improving the safety, quality and experience of care.

 Prior to joining Press Ganey, Pat served as CEO of The Broadlane Group, a leading cost management and supply chain organization. Previously, Pat served as CEO of PolyMedica Corporation, the parent company of Liberty Medical Supply, the nation’s largest direct-to-consumer provider of diabetes testing supplies and related services. While at PolyMedica, Pat established the Thomas O. Pyle Nursing Fellowship Fund, a scholarship honoring the late Thomas Pyle, one of the founders of Harvard Community Health Plan and PolyMedica’s former chairman.

 In addition, Pat served as the chairman and CEO of Physicians Dialysis, Inc., CEO of Principalcare Inc., President and CEO of ImageAmerica Inc., and Co-Founder and President of R.B. Diagnostics. He began his career working for American Hospital Supply Corporation.

Pat is actively involved in numerous community efforts and has served on charitable boards throughout his career. He is keenly focused on advancing the quality of education and sports activities for economically disadvantaged youth through various family scholarship programs. He has served on numerous public and private boards including ImageAmerica, Renal Treatment Centers, US Oncology, PolyMedica, Hill Rom, MedAssets, American Renal Associates, and currently serves on the boards of Press Ganey Associates LLC, Affiliated Managers Group and Sound Physicians.

Pat holds a bachelor of arts degree in political science and sociology from the University of Rochester.

joe_greskoviak1JOE GRESKOVIAK
​VICE-CHAIRMAN

Joe Greskoviak is ​Vice-Chairman of Press Ganey. Joe joined Press Ganey in 2012 ​as president and chief operating officer, overseeing all areas of operations, IT, product management, sales, client management, educational, advisory and consulting services.

Prior to joining Press Ganey, ​​Joe served as president of MedAssets’ spend and clinical resource management business. In that role, he oversaw meaningful business growth and the successful integration of The Broadlane Group business, its newest acquisition, into MedAssets. Prior to that acquisition, ​Joe was Broadlane’s executive vice president and chief development officer. In his 12 years at Broadlane, Joe held various executive roles and was instrumental in the company’s development and growth.

Previously, Joe was vice president of business development and ecommerce at Premier Purchasing Partners, a division of Premier. He was closely involved in the formation of Premier's ecommerce company, Premier Health Exchange.

Joe began his career in health care over 30 years ago. He is an active and influential leader in the industry and an advocate for a variety of health care organizations.

He holds a bachelor's degree in political science from DePaul University in Chicago.

tom_lee

DR. THOMAS H. LEE
CHIEF MEDICAL OFFICER

Dr. Thomas Lee joined Press Ganey as ​chief ​medical ​officer in 2013, bringing more than three decades of experience in health care performance improvement as a practicing physician, a leader in provider organizations, researcher and health policy expert. As CMO, Tom is responsible for developing clinical and operational strategies to help providers across the nation measure and improve the patient experience, with an overarching goal of reducing the suffering of patients as they undergo care, and improving the value of that care. In addition to his role with Press Ganey, Tom, an internist and cardiologist, continues to practice primary care at Brigham and Women’s Hospital in Boston.

Prior to joining Press Ganey, Tom served as Network President for Partners Healthcare System and CEO for Partners Community HealthCare, Inc., the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital. In this capacity, Tom oversaw efforts to improve the quality and efficiency of care in this organization.

Tom is Chairman of the Board at Geisinger Health System, a member of the board of directors at Health Leads; the Board of Overseers of Weill Cornell Medical College; the Special Medical Advisory Group (SMAG) of the Veterans Administration; and the Panel of Health Advisors of the Congressional Budget Office. He also serves as a member of the Editorial Board of The New England Journal of Medicine. Tom is a Professor of Medicine, part time, at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.

Tom played a leadership role in the development and implementation of health care reform in Massachusetts, and was a member of the Massachusetts Health Care Quality and Cost Council from 2006 to 2012. He has held national leadership roles in defining and measuring quality of care, including serving on the Board of Overseers of the Malcolm Baldrige National Quality Award from 2008 to 2010 and the Committee on Performance Management of the National Committee for Quality Assurance, which develops the widely-used HEDIS measures; Tom served as co-chair from 2002 to 2009.

Tom frequently lectures on the patient experience and strategies for improving the value of health care, and has authored more than 260 academic articles and three books, Chaos and Organization in Health Care and Eugene Braunwald and the Rise of Modern Medicine. In November 2015, Tom released his third book, An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage, published by McGraw-Hill.

Named in his honor, the Thomas H. Lee Award for Excellence in Primary Care is given each year to recognize a primary care physician at Brigham and Women’s Hospital who meets the needs of his or her patients exceptionally well.

Tom holds a bachelor’s degree in history and science from Harvard College, a medical degree from Cornell University Medical College and a master’s degree in epidemiology from the Harvard School of Public Health. He lives in Milton, Mass., with his wife, Dr. Soheyla Gharib, who is Chief of Medicine at Harvard University Health Services. The couple has three daughters.


cabral_Mgt pageJOE CABRAL
CHIEF HUMAN RESOURCES OFFICER AND PRESIDENT OF WORKFORCE SOLUTIONS

Joseph Cabral is the chief human resources officer and president of workforce solutions at Press Ganey, a position to which he brings significant experience driving cultural transformation and caregiver engagement to support Press Ganey’s broad client base.

Most recently, Joe was chief human resources officer at Partners HealthCare, one of the largest diversified health care service organizations in the United States. With more than 20 years of experience developing and executing strategies that enhance cultural and organizational change, Joe has spent more than a decade driving business objectives, vision and values forward in all aspects of talent management and human resources in order to achieve the organization’s goals. Prior to Partners HealthCare, Joe served as chief human resources officer at Cleveland Clinic and at Northwell Health, and he has held key HR leadership roles at NewYork–Presbyterian Hospital and Boston Children’s Hospital.

Joe holds an MS degree in quality systems management, has taught as an adjunct professor at the University of Massachusetts and has served as a Baldrige Examiner as well as on New York’s Regional Economic Development Council. He has been cited by Time, BusinessWeek, The Wall Street Journal, the New York Times, Forbes and other industry publications for his expertise in human resources best practices, and in 2014 he received the CHRO of the Year Award from HRO Today.

Nell_BuhlmanNELL BUHLMAN
PRESIDENT AND CHIEF STRATEGY OFFICER

Nell joined Press Ganey in 2010. As Press Ganey’s President and Chief Strategy Officer, Nell oversees Corporate Strategy and Product Management in addition to the Research & Analytics. In her role as a member of Press Ganey’s senior management team, Nell is responsible for architecting the company’s forward-looking strategy, driving innovation and enhancements across the solution suite, while ensuring that the company continues to meet client expectations.

In her previous role as SVP for Clinical and Analytic Solutions, Nell helped reshape Press Ganey’s Research & Analytics function and Clinical Solutions strategy. This included overseeing the acquisition and integration of the National Database of Nursing Quality Indicators (NDNQI), and the design and delivery of Press Ganey’s Nursing Excellence Solution.

In prior roles at Press Ganey, Nell has held responsibility for Press Ganey’s Knowledge Management and Health Policy functions, overseeing a team of subject matter experts and developing new channels and platforms to connect clients with high value, strategic content.

Prior to Press Ganey, Nell spent 16 years at the Maryland Hospital Association’s Quality Indicator Project, the industry’s pioneer provider of quality measures reporting and advisory services. Under her leadership as the QI Project’s vice president for business development, Nell ran marketing, communications and strategic partnerships. Nell started her career at The Advisory Board Company, a Washington DC-based healthcare management consulting firm.

With 30 years of industry experience, Nell’s expertise includes accountability reporting, health care business strategy, and using cross-domain analytics to improve outcomes. She is a sought-after speaker, addressing a broad range of topics including differentiating practices of top performing hospitals, strategies for improving the patient experience, and the impact of caregiver experience on patient outcomes.

Nell is a Board Member for the Hospital for Consumptives of Maryland and serves on the Parent Advisory Council for the Greater Baltimore Medical Center. She also serves as a trustee for the WPW Foundation, a charitable organization which provides grants to nonprofits serving vulnerable women and children. Nell is a member of the American College of Healthcare Executives (ACHE).

Nell holds a BA from Connecticut College and an MBA from Johns Hopkins Carey Business School. She lives in Baltimore, MD with her husband and three daughters.

HoltCHRIS HOLT
CHIEF OPERATING OFFICER

Chris Holt is Press Ganey’s Chief Operating Officer, overseeing the development of transformational solutions that help health care organizations accelerate improvement across the key care domains of safety, clinical quality, patient experience, and workforce engagement. In this role, Chris drives the operations and growth of Press Ganey and is the key architect and executor of the company’s revenue strategy.

Chris is a passionate advocate for making the health care experience smarter, safer, simpler, and more efficient for consumers and providers. Over his 25+ year career, he has successfully led innovation and growth strategies for organizations throughout the health care industry. Prior to joining Press Ganey, Chris was at Amazon, where he led global health care for Amazon Business and AWS Worldwide Public Sector. Before that, he was senior vice president, Business Ventures, for Vizient, the nation’s largest health care group purchasing organization. In addition to executive leadership expertise, Chris brings a deep understanding of how health care organizations source and distribute products to improve their efficiency and performance. He is also an expert in global health care supply chain innovation, having led UPS’s health care business and the China business for Cardinal Health, and subsequently serving as CEO of Chinese medical product supplier Tiger Medical.

Chris earned his bachelor’s degree in business at the University of Southern California and his Master of Engineering degree in logistics at Massachusetts Institute of Technology.

breht_managementBREHT T. FEIGH
CHIEF FINANCIAL OFFICER

Breht T. Feigh joined Press Ganey in 2015, bringing more than 25 years’ experience in health care financial management. In his role as Chief Financial Officer, Breht is responsible for financial planning, reporting, tax, and treasury.

Prior to joining Press Ganey, Breht was with American Dental Partners, Inc. for 18 years. During this time, he spent 12 years as Chief Financial Officer and Treasurer and had several other roles with the company, including Vice President of Strategic Initiatives and Chief Development Officer. Breht has also held positions in investment banking with Dean Witter Reynolds Inc. and ING Barings, and in mergers and acquisitions with Robertson, Stephens & Company.

Breht received a bachelor’s degree in finance from Indiana University and holds a master’s of science in economic history from the London School of Economics and Political Science.

Devin_Anderson_2019DEVIN J. ANDERSON
GENERAL COUNSEL & CORPORATE SECRETARY

Devin J. Anderson joined Press Ganey as general counsel and corporate secretary in 2012. In this role, he is responsible for all legal, contracting, licensing, and compliance aspects of Press Ganey’s business operations and corporate development activities.

Anderson brings more than 22 years of experience advising privately held and publicly traded companies in all aspects of corporate and securities law, as well as regulatory, compliance, and corporate governance matters. Prior to joining Press Ganey, Anderson served as the chief legal officer of Medco International B.V., the international division of Medco Health Solutions, Inc., headquartered in Amsterdam, the Netherlands. In that role, he oversaw and managed all legal and regulatory aspects of Medco's business operations and corporate development initiatives in Europe. Previously, he served as chief counsel of a Medco subsidiary, Liberty Healthcare Group, and oversaw all legal and regulatory aspects of Liberty’s mergers and acquisitions, business development, and operational efforts.

Prior to his tenure with Medco, Anderson served as the executive vice president, general counsel, and secretary of PolyMedica Corporation, where he oversaw all legal and regulatory aspects of PolyMedica's corporate strategy and business development initiatives, as well as advising the company on all aspects of corporate and securities law and corporate governance matters. Prior to that, he worked at the law firms of Hale and Dorr LLP (now WilmerHale) and Pierce Atwood LLP.

Anderson earned a BA degree in political science from the University of Maine and a JD degree from Boston University School of Law.