Patient Experience

Build the patient–consumer relationship throughout the health care journey.

Transforming the care experience and delivering safe, high-quality, patient-centered care requires continuous evolution of practices and processes to meet patient needs. Press Ganey's Patient Experience solutions enable comprehensive patient feedback to understand preferences, prioritize opportunities to reduce suffering, and turn insights to action with best practices and expert support.

Press Ganey strengthens patient-provider relationships through real-time feedback and performance benchmarks, leveraging state-of-the-art survey and rounding methodologies. Targeted, dynamic survey and rounding technology engages patients in meaningful dialogue and captures deeper data, delivering powerful insights and pinpointing improvement opportunities to drive patient loyalty in every care setting and service line. Press Ganey advisors translate insight to action with Partnership Plans that use your data to focus your strategy and support change with proven best practices. Transformational Services experts partner with your leaders to design and implement sustainable patient experience strategies to develop employees and physicians empowered to deliver an exceptional experience to every patient.

Patient Experience

Support Consumer Choice

Improve consumer acquisition, advance brand reputation and drive patient loyalty.

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Engage Patients to Understand Needs

Ask the right questions at the right time to understand key drivers of experience across the patient journey.

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Prioritize Improvement Opportunities

Leverage meaningful insights, drive performance improvement, and connect caregivers with patient feedback.

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Transform the Experience

Align leadership and convert insights into action.

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Transform Care with Actionable Insights

Press Ganey Online is a new, state-of-the-art reporting platform that provides actionable insight to help you quickly engage stakeholders, identify the greatest opportunities, and accelerate performance improvement across your organization.

Watch a brief video overview of Press Ganey Online.

The Latest in Patient Experience


Patient Experience: Meeting Patient Needs and Transforming the Care Experience

In our new video, health care leaders from Intermountain Healthcare, Baystate Health, Northwell Health and the Mayo Clinic explore the importance of the overall patient experience and discuss transformational approaches leveraging patient experience, safety, quality and engagement.

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Partner with Press Ganey

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