Strategic Insights: Targeted Performance Improvement
Resource → White Papers • Added on Mar 27, 2013
A FRAMEWORK FOR REDEFINING AND IMPROVING THE PATIENT EXPERIENCE
In an increasingly competitive environment for reimbursement dollars, health care organizations require innovative, actionable insights to drive improvement. Press Ganey’s 2013 Strategic Insights: Targeted Performance Improvement report addresses the importance of listening to the voice of every patient as a critical component to improving the overall patient experience. Through deeper data capture, in combination with advanced analytics, organizations have the ability to adopt this new approach and recognize true performance improvement.