Building a stronger safety learning system

Wednesday, October 14, 2026  |  10AM CDT  |  60 mins

Historically, the healthcare industry has used incident reporting systems as a warehouse for patient safety event data. Too often, however, these systems have become a black hole, where those who report safety events never hear what actions an organization has taken in response. Without follow-up, employees lose confidence that reporting leads to learning and real improvement, and safety culture erodes as a result.

Join Press Ganey and Providence Health Care to explore how healthcare organizations can build a more effective learning system by strengthening cause analysis, developing meaningful action plans, and closing the loop with those who report safety concerns.

What you will take away

• Explain how strong learning systems and robust reporting cultures reinforce one another.
• Apply practical approaches to strengthen cause analysis, action planning, and follow-through after safety events.
• Identify strategies for embedding safety learning into daily operations and sustaining continuous improvement across the organization.