Health plan member experience improvement: Precision through advanced analytics
Learn how diagnostic and predictive analytics can be applied to your member experience survey results to target the most impactful improvement strategies and create a member-by-member predicted experience profile. Our speakers discuss:
- How to apply advanced analytics concepts used in other areas within the health plan to member experience and CAHPS
- How to construct an analytics journey from descriptive to diagnostic to predictive
- Practical examples of how to put results from analytics into action to improve member perception
Speakers
- Suzanne Cogan, General Manager, Payer Division, Press Ganey
- David Larsen, Senior Adviser, Press Ganey
- Adam Higman, Partner, Consulting, Press Ganey
- Mike Foytik, VP, Analytics & Innovation, Press Ganey
- Rob Price, Senior Product Manager, Press Ganey