Members can’t get care—and they’re noticing: What the data says

Webinar synopsis:

Access isn’t just a network issue, it’s the experience.

While not all members struggle equally, the data shows consistent breakdowns for specific populations, particularly disengaged members and those in individual and employer-based plans, across key moments in the journey, from finding a provider to getting care and managing prescriptions.

In this session, Press Ganey leaders will unpack the latest health plan market intelligence data to reveal where these experiences are breaking down, how emerging capabilities like AI can help close access gaps, and what high-performing plans are doing differently to improve access and member trust.

What you will take away

• Where access is breaking down, and for which members it matters most
• How provider search and navigation failures shape experience early
• Why pharmacy experience is a hidden driver of satisfaction and adherence