Expanding the definition of harm

Webinar synopsis:

Emotional harm can significantly impact patient experience, trust, and workforce well-being. Yet as an industry, we are often blind to harm other than physical harm – and this blindness is one of the top barriers to achieving Zero Harm. To realize meaningful, lasting change, leaders must commit to ensuring both physical and emotional safety of patients and workforce across the care continuum. 

In this month’s HRLS webinar, Carole Stockmeier, SVP, Safety & Reliability Solutions at Press Ganey, Sue Teman, Principal at Press Ganey, and Kimberly Streett, Senior Director at National Quality Forum will engage in a focused discussion around expanding the definition of harm to include both physical and emotional safety, and on applying serious reportable event frameworks beyond acute care settings. 

Join the webinar to learn practical tips for understanding the impact of emotional harm and how organizations are detecting, measuring, and learning from this type of harm in Press Ganey’s High Reliability Platform. You’ll leave with a sense of how to strengthen safety systems through aligned leadership and data-driven insights. 

What you will take away

Identify leadership and system-level actions that align culture, measurement, and data-driven insights to strengthen safety systems and advance both physical and emotional safety. 

Define emotional harm and explain its impact on patient experience, trust, and workforce well-being, and why it remains a critical barrier to achieving Zero Harm.  

Describe strategies to detect, measure, and learn from emotional harm in Press Ganey’s High Reliability Platform, including approaches to expanding safety frameworks beyond physical harm and across the care continuum.