Season 3 Episode 9 – Building systems that improve safety, trust & patient care
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What does it take to improve healthcare at scale? In this episode of PG Pulse, Dr. Tom Lee sits down with Dr. Jon Gleason, Executive Vice President & Chief Clinical Officer at Prisma Health, to discuss how healthcare leaders can strengthen patient safety, quality, workforce engagement, and patient experience by building systems that create trust, accountability, and continuous improvement.
Rather than asking more from people, Dr. Gleason explains why healthcare organizations need integrated, technology-enabled operating systems that simplify daily work, align teams around shared priorities, and help leaders turn insight into action.
In this episode you’ll learn:
- Why fragmented systems undermine trust and performance
- How integrated workflows improve safety, quality, and workforce engagement
- The role of transparency in driving accountability and continuous improvement
- Why supporting caregivers is essential to better patient outcomes
- How Dr. Gleason’s personal experiences continue to shape his leadership