Season 3 Episode 3 – Belonging by design: How Children’s National centers care around families
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When families help shape care, health systems become more responsive, inclusive, and trusted. At Children’s National Hospital, that partnership is built into how care is designed, delivered, and continuously improved.
In this episode of PG Pulse, Press Ganey Chief Experience Officer Chrissy Daniels speaks with Katia Sokoloff, Director of Patient and Family Experience at Children’s National, about how structured advisory programs are turning the family voice into action. operationalizing belonging in pediatric care. They discuss how diverse perspectives are integrated into strategic planning, daily operations, and decision-making—and why trust and transparency are critical to making that work.
Tune in to learn:
- How Children’s National integrates family advisors into both strategic and operational decisions
- Why visibility, transparency, and follow-through are essential to earning and sustaining trust
- Strategies for recruiting and retaining representative voices, especially from underserved communities
- Cultural norms’ influence on patient and family experience design
- How family-centered rounds continue to evolve
- How advisory councils can move from feedback forums to true innovation partners
- Children’s National’s structured “seal of approval” process that ensures family input drives action