Season 3 Episode 1: Trust in Action: How WMCHealth and Press Ganey Consulting Turn Insight into Safety and Social Capital
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In this episode of PG Pulse, Brad Fetters, President of Press Ganey Consulting, speaks with Dr. David Lubarsky, President and CEO of Westchester Medical Center Health Network, about what it takes to build trust, safety, and performance at scale. Dr. Lubarsky shares how they worked with Press Ganey’s Consulting team starting with a comprehensive HX Assessment to move from being data-rich to insight-driven, creating alignment across workforce experience, safety culture, trust, and teamwork. The conversation explores why psychological safety and social capital are essential to reliable care and how truth, transparency, and listening to caregivers turn insight into sustained improvement.
Topics Covered
- Leading large-scale transformation across a complex health system
- Starting with the truth: using the HX Assessment to create alignment and focus
- Moving from data to insight, and insight to action
- Building trust, psychological safety, and a speak-up culture
- Using human experience data to challenge assumptions and drive action
- The role of social capital in strengthening safety, workforce engagement, and performance
- Turning insight into sustainable culture that supports long-term outcomes