Building a culture of accountability and care at Hillcrest

Discover how Hillcrest partnered with Press Ganey to rebuild its culture from the inside out— strengthening leadership accountability, elevating staff morale, and transforming patient trust across a high‑acuity trauma environment. What began as a response to declining PX scores became a system-wide reset grounded in presence, listening, and shared ownership. This commitment didn’t just modernize how leaders engage with patients and staff—it sparked a cultural resurgence that turned frontline teams into champions of sustainable, people‑first care.