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2026 Press Ganey PSO: Executive summary

2026 Press Ganey PSO: Executive summary GettyImages 1165576018 1

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The 2026 Press Ganey PSO: Executive summary offers an early, leadership-level preview of findings from the full PSO annual report.

Drawing from 870,733 safety events submitted by 194 health systems and 4,511 facilities, the executive summary includes the following insight:

  • Harm is driven by a small number of recurring system failures. Five event categories—care management, medication, procedural events, delays in diagnosis and treatment, and falls—account for nearly 78% of reported safety events.
  • Serious harm is likely underrecognized. Serious Safety Events represent just 2.5% of harm-classified reports, yet correspond to more than 15,000 patients.
  • Safety risk is not evenly distributed. Newborns, African American/Black patients, and older adults experience disproportionate harm within specific event types.
  • Breakdowns in monitoring, escalation, and communication remain common. Failures to recognize clinical deterioration and respond reliably continue to drive harm.
  • Current system design enables human error. Inadequate checks, omitted actions, and failures to validate or verify are increasing.

Download the Executive summary for a focused preview of the risks and system weaknesses that demand board and executive attention.