PX Foundations is Press Ganey’s next-generation reporting and analytics tool for patient experience (PX) data. In addition to an out-of-the box dashboard-centric experience that helps surface high-impact data and trends, you get a quarterly product release schedule to deliver experience enhancements and bring visibility to other parts of the Human Experience. See below for a full list of what’s new.

New dashboard: Patient journey

This season’s product release includes a new, highly anticipated dashboard called patient journey, showing key patient experience metrics broken out by stage. It’s available for medical practice and outpatient care settings, and can be filtered by site, provider, and specialty.

Here’s everything you can do with the dashboard:

• Toggle between graphic and table views to see either a visual snapshot of key metrics or a precise, side-by-side comparison.
• Track performance against target KPIs with high-level summary metrics for each stage, including clear, color-coded indicators of whether you’re above or below target.
• Drill into each stage of the journey for deeper analysis of drivers, trends, and root causes—across search, schedule, pre-care, receive care, post-care, and loyalty and advocacy.

Dashboard updates: Organizational overview

The organizational overview dashboard is the cross-domain launch point of a client’s Human Experience program. It brings together key experience metrics across all Press Ganey solutions. In addition to providing a high-level view across domains, it’s also a launchpad for exploring specific areas for deeper analysis. Here’s what’s new in this release:

• Added a facility performance summary widget to the top of the dashboard, showing key domain scores in one place, with an option to view details in a table.
• Added Digital Rounding metrics, including compliance for both inpatient and outpatient services, as well as service recovery ticket statuses, with the ability to click through to the digital rounding hub.

Dashboard updates: Patient experience home

The patient experience home is the central hub for your PX program within PX Foundations. It gives you a high-level snapshot of key PX metrics and performance across available service lines, and is also a launchpad for both additional PX dashboards and other patient experience products that clients have bought. Here’s some new additions from this release:

• Added widgets for the limited availability loyalty overview dashboard and the forthcoming regional trends dashboard. The loyalty overview dashboard provides scores and metrics for transactional NPS for qualifying clients, and its widget is configurable to display a specific service line.
• Added widgets for quick access to two highly visited PGFusion links, my files and the query tool, to improve user experience and eliminate the need to log in and out of multiple platforms.
• Added widgets for cross-domain intelligence. Users will be able to access the new patient journey dashboard from its widget in this section. To see additional widgets for this section, like co-displayed employee experience (EX) and PX data, and brand experience (BX) and PX data, clients must already have the required data from EX or BX solutions. For more information, please reach out to your advisor.
• Added widgets for additional products. Users can use these widgets to see high level metrics for their additional PX products like Digital Rounding, Post-Discharge Communication and Action Management and click through to their dashboards for these products. If you’re interested in learning more about these solutions, please reach out to one of our patient experience experts.

Dashboard updates: Service insights

The service insights dashboard is a highly visual reporting page to help patient experience, operational, and executive leaders quickly compare domains, identify performance patterns, and prioritize opportunities across service lines. We’ve introduced a few updates to improve the user experience:

• Added an informational icon and pop-up next to each service’s metric to provide more context about the score and how it compares to your goals.
• Introduced a table view to provide an alternative to the graphic view. It shows all metrics together in a way that makes it easy to compare service line performance. This table is also exportable.
• Moved inactive/unavailable service line icons to the bottom of the dashboard to keep the view clean. To add other service line data, reach out to your advisor.

To hear more about our patient experience products, contact one of our experts.