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How to leverage human-centered design to improve the patient and workforce experience.

Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment. 

New data shows staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.

An introduction to HCAHPS surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.

With national conversations about racial inequality amplifying during the pandemic, healthcare institutions have been further compelled to review and address care inequity. Read about how leaders can dive into the data to better understand gaps in care.

The pandemic has ushered in monumental shifts in healthcare. Read about how organizations are improving and learning key lessons during times of change.

Review these strategies for coordinating care across teams, settings, and clinical lines during crisis.

Misalignment between clinicians and senior managers on the state of safety culture can impact the delivery of safe care.

An introduction to OAS CAHPS surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.

Online reputation has never been more critical in reaching and converting healthcare consumers throughout their journey to care.  

In its recent ruling, CMS made updates to payment rates and policies and took steps to support safe patient care and increase price transparency.

Strategic Consulting Partner Richard C. Boothman discusses the importance of transparency, honesty, and accountability in pursuing zero harm.