BLOG - Jan 25, 2022 4 Things Every Healthcare Leader Should Know About Human-Centered Design How to leverage human-centered design to improve the patient and workforce experience.
BLOG - Jan 20, 2022 Addressing the Changing Patient Perceptions of Clean Image Learn about patients’ evolving perceptions of “clean” and best practices for delivering a safer healthcare environment.
BLOG - Jan 18, 2022 How Workforce Perceptions of Safety Culture Differ by Race, Ethnicity, and Gender New data shows staff perceptions of safety culture differ by race, ethnicity, and gender. Here’s why that matters—and what to do about it.
BLOG - Dec 22, 2021 HCAHPS 101: What HCAHPS Surveys Mean for Hospitals Image An introduction to HCAHPS surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
BLOG - Dec 20, 2021 What to Know About Using Data to Improve Diversity, Equity, and Inclusion Image With national conversations about racial inequality amplifying during the pandemic, healthcare institutions have been further compelled to review and address care inequity. Read about how leaders can dive into the data to better understand gaps in care.
BLOG - Dec 13, 2021 Assessing Performance During Rapid Change Image The pandemic has ushered in monumental shifts in healthcare. Read about how organizations are improving and learning key lessons during times of change.
BLOG - Dec 03, 2021 Caregiver Crisis: How to Confront Challenges to Coordinated Care Image Review these strategies for coordinating care across teams, settings, and clinical lines during crisis.
BLOG - Dec 02, 2021 Better Outcomes Require Senior Managers' Commitment to a Strong Safety Culture Misalignment between clinicians and senior managers on the state of safety culture can impact the delivery of safe care.
BLOG - Nov 29, 2021 OAS CAHPS 101: What Hospital Outpatient Departments and Ambulatory Surgical Centers Need to Know An introduction to OAS CAHPS surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
BLOG - Nov 23, 2021 3 Essential Channels for Maximizing Your Hospital’s Online Reputation Image Online reputation has never been more critical in reaching and converting healthcare consumers throughout their journey to care.
BLOG - Nov 19, 2021 2022 OPPS and ASC Payment System Final Rule: What You Need to Know In its recent ruling, CMS made updates to payment rates and policies and took steps to support safe patient care and increase price transparency.
BLOG - Nov 18, 2021 Honesty Really Is the Best Policy: The Importance of Transparency in Pursuing Zero Harm Strategic Consulting Partner Richard C. Boothman discusses the importance of transparency, honesty, and accountability in pursuing zero harm.