Blog

A deeply embedded safety culture is key to delivering measurable improvements and optimal results for patients, caregivers, and healthcare organizations. In this article, Dr. Tejal Gandhi, Press Ganey’s Chief Safety and Transformation Officer, explores the critical links between safety culture, inclusion, and engagement as well as how healthcare organizations can drive improvements across all performance domains. 

A retired Navy captain reflects on the impact of high reliability principles in the response to 9/11.

To protect employees from abuse, healthcare leaders must transform their culture and have a plan. The second entry in the Caregiver Crisis series guides them on this journey.

COVID-19 has drained the healthcare workforce physically, mentally and emotionally. This initial blog in a six-part series provides four interventions to support them.

By Martin Wright, Partner, Transformational Advisory Services, and Nicholas Libby, Manager, Workforce Analytics

Maintaining accurate, consistent physician and location data across the web isn’t as complicated, time-consuming, or expensive as most healthcare marketers think. 

By Dr. Tejal Gandhi, MPH, CPPS, Chief Safety and Transformation Officer

By Deirdre Mylod, Executive Director, Institute for Innovation, and Senior Vice President, Research & Analytics

By Christina Dempsey, DNP, MBA, RN, CNOR, CENP, FAAN

Inspira Health Network’s system-wide high reliability organizing (HRO) training created a strong foundation for safety culture.

By Bonnie Thompson, Senior Associate, Strategic Consulting

By Tejal Gandhi, MD, MPH, CPPS, Chief Safety & Transformation Officer